Boutique Sales Admin Assistant

Richemont•New York, NY

3d•$26 - $29•Onsite

About The Position

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997. Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence. RESPONSIBILITIES: Boutique Audit Performance Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique. On a daily basis ensure efficient execution of shipping repairs, receiving and transfer out of product, receiving all Communicate with audit team in order to submit all necessary paperwork on time (in collaboration with the boutique manager) Adhere to RNA audit practices: scan quality of watches, provide relevant ticket number, communicate with team Actively participate in daily/ monthly and annual product inventories and cycle counts for watches, accessories and straps to prepare and ensure a successful audit in partnership with the boutique manager Communicate with the supply chain team any requests for product replenishment Proactively check and ensure that all physical inventory is correctly reflected in the system Assist with special projects, as needed (i.e. price changes) Management of Sales Force / My POS/ Client appointment app Be autonomous with all client facing tools / support with signing clients to sales team Assist with managing the calendar of events/ client experiences Work together with the Retail Manager to monitor updates/ provide regular feedback on efficiency of the tools Analyze the productivity and suggest feedback for improvements After Sales and Customer Service Support Oversee all incoming and outgoing repairs Master SAP repair process and communicate efficiently to clients and Richemont colleagues Take images of all repairs before they are shipped/ handled by in house watchmaker, take photos when they return Communicate and work closely with in house watchmaker/ After Sales team on a daily basis Ensure 100% satisfaction for after sales clients and manage/ exceed client expectations Consistently and accurately, oversee that all client data has been entered into SAP by Sales Associate Appropriately resolve client issues/concerns and escalate as needed to management Back of House Operations Organize storage of watches, warranty cards, accessories Ensure seamless selling ceremony for the team Organize and update on a regular basis back office area Assist in the merchandising and daily maintenance of displays and back-stock Review and order all relevant supplies for boutique operations (bi-weekly) in partnership with Boutique Manager logistic deliveries Review and report any store maintenance issues, coordinate with local contractors/ vendors in partnership with manager Selling Support for Sales Floor Be on standby to support sales staff during client presentation Assist with hospitality during sales presentations Assist with invoicing of the sales and wrapping of the packaging in line with Vacheron Constantin guidelines when all other sales associates are unable to assist Following managers direction if assistance is needed on the sales floor at any time Consider the importance/frequency in which these are performed when listing QUALIFICATIONS Education: College degree preferred but not necessary Required experience: 2+ years previous experience in watches or high-value luxury product sales preferred Technical skills / abilities: Strong understanding of Customer Service needs and customer priorities Excellent computer skills SAP exposure is a plus Personal skills Additional language skills are a plus Excellent interpersonal and communication skills are required Strong understanding of Customer Service needs Strong attention to detail with the ability to manage multiple tasks Self-starter with team-player approach Must be available to work retail hours including nights and weekends simultaneously and with precision Salary Range: $26-29 per hour Would you like to be a modern hero? Connect with us In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.

Requirements

2+ years previous experience in watches or high-value luxury product sales preferred
Strong understanding of Customer Service needs and customer priorities
Excellent computer skills
SAP exposure is a plus
Additional language skills are a plus
Excellent interpersonal and communication skills are required
Strong understanding of Customer Service needs
Strong attention to detail with the ability to manage multiple tasks
Self-starter with team-player approach
Must be available to work retail hours including nights and weekends simultaneously and with precision

Responsibilities

Boutique Audit Performance Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
On a daily basis ensure efficient execution of shipping repairs, receiving and transfer out of product, receiving all Communicate with audit team in order to submit all necessary paperwork on time (in collaboration with the boutique manager)
Adhere to RNA audit practices: scan quality of watches, provide relevant ticket number, communicate with team
Actively participate in daily/ monthly and annual product inventories and cycle counts for watches, accessories and straps to prepare and ensure a successful audit in partnership with the boutique manager
Communicate with the supply chain team any requests for product replenishment
Proactively check and ensure that all physical inventory is correctly reflected in the system
Assist with special projects, as needed (i.e. price changes)
Management of Sales Force / My POS/ Client appointment app Be autonomous with all client facing tools / support with signing clients to sales team
Assist with managing the calendar of events/ client experiences
Work together with the Retail Manager to monitor updates/ provide regular feedback on efficiency of the tools
Analyze the productivity and suggest feedback for improvements
After Sales and Customer Service Support Oversee all incoming and outgoing repairs
Master SAP repair process and communicate efficiently to clients and Richemont colleagues
Take images of all repairs before they are shipped/ handled by in house watchmaker, take photos when they return
Communicate and work closely with in house watchmaker/ After Sales team on a daily basis
Ensure 100% satisfaction for after sales clients and manage/ exceed client expectations
Consistently and accurately, oversee that all client data has been entered into SAP by Sales Associate
Appropriately resolve client issues/concerns and escalate as needed to management
Back of House Operations Organize storage of watches, warranty cards, accessories
Ensure seamless selling ceremony for the team
Organize and update on a regular basis back office area
Assist in the merchandising and daily maintenance of displays and back-stock
Review and order all relevant supplies for boutique operations (bi-weekly) in partnership with Boutique Manager logistic deliveries
Review and report any store maintenance issues, coordinate with local contractors/ vendors in partnership with manager
Selling Support for Sales Floor Be on standby to support sales staff during client presentation
Assist with hospitality during sales presentations
Assist with invoicing of the sales and wrapping of the packaging in line with Vacheron Constantin guidelines when all other sales associates are unable to assist
Following managers direction if assistance is needed on the sales floor at any time
Consider the importance/frequency in which these are performed when listing