Boutique Manager | Valley Fair

Honey Birdette•Santa Clara, CA

4d•Onsite

About The Position

Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, innovative, and a little cheekier than you would expect, Honey Birdette has quickly become the most talked about lingerie brand. We inspire, create curiosity, and empower women through their beauty and confidence. We are looking for a dedicated highly motivated and skilled Boutique Manager to join our team at Honey Birdette. In this role, you will oversee the daily operations of our stores, teach, train, develop and lead a fun group of high performing Boutique Team Members, drive sales and curate a red carpet shopping experience for our clients. Our ideal candidate is a professional, polished, dynamic leader, who is result-oriented and passionate about creating exquisite client experiences.

Requirements

3-5 years of customer service experience.
Experience working in a retail environment, preferably in luxury lingerie.
Experience in managing and cultivating a high performance sales team.
Ability to improve customer satisfaction and drive customer loyalty.
A strong commitment to excellent customer service.
A sense of self-awareness with an interest in seeking feedback to improve and develop.
Excellent leadership, interpersonal and communication skills.
Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
Ability to work in a fast-paced environment.
Analytical thinker with demonstrated business acumen.
Experience reviewing and analyzing business reports and moves to immediate and deliberate action to achieve results.
Ability to problem solve and juggle multiple tasks and priorities.
Ability to monitor/track progress and incorporate feedback into decision-making.
Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
Ability to adhere to a flexile schedule, working nights, weekends, and holidays.
Must have unrestricted access to work in the U.S.
Must be at least eighteen (18) years of age.

Nice To Haves

Clienteling experience preferred.

Responsibilities

Manage daily operations of the boutique, including delivering sales goals, building strong client relationships and community outreach, and leading a team to exceed customer expectations.
Ability to multi-task and understand how to prioritize work to ensure customers come first.
Oversee the team’s performance, providing a world-class client experience and ensuring the floor is organized and visually appealing, while driving sales results.
Support Area Leader by ensuring the Team follows scheduling expectations and meets state and federal employment laws and regulations.
Manage and motivate the Team with a rigorous performance management cycle.
Attend to client needs with a sense of urgency and professionalism.
Be responsible for inventory management, visual merchandising, store operations, sales generation and cultivating a positive work environment.
Resolve all employee and client issues quickly, diplomatically, and tactfully.
Meet and exceed all KPIs and sales goals.
Personally demonstrate and teach teams to maximize our customers experiences through a thriving clienteling program.
Serve as a role model and teach teams to build strong client relationships by selling toys, bondage and conducting bra fittings with the goal of selling multiple sets of lingerie.
Create a high performance selling culture where our Honeys meet and exceed established performance goals and benchmarks in toys, bondage, lingerie, appointments and IG followers.

Benefits

Competitive medical, dental, vision insurance plans with FSA and Dependent Care FSA options.
Generous and Parental Leave Policy with eligibility extended to all parents regardless of gender or primary/secondary caregiver status.
Pet Insurance for those who need it too!
Employee Assistance Program.
Pre-tax Transportation/Commuter Benefits options.
Generous product discount!
Paid Time Off.
Employee Resource Groups.
401K program with Company match.

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