Boutique Manager - SoHo New York

Richemont • New York, NY

293d • $100,000 - $115,000

About The Position

The Watchfinder Boutique Manager is responsible to lead the business for her/his boutique achieving the business objective, leading the team by example and implementing an exception service culture in the boutique. The Boutique Manager will lead with passion, integrity and self-management aiming to achieve high performance levels and managing all aspects of the boutique business including sales, clients, team, KPI, and operations. The Boutique manager will play as a key brand ambassador and will be representing Watchfinder brand values with each team member and each client.

Requirements

• 5-7 years in retail management industry
• Strong communication and interpersonal skills
• Strong customer centric mindset
• Business driven and very analytical
• Self-managing
• Strong team player
• Ability to lead, inspire and manage
• Strong skills in client experience and client satisfaction
• Outgoing and open personality

Responsibilities

• Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
• Analyze performance to identify business needs. Develop clear action plans to drive the business and performance.
• Identify new opportunities to continuously grow the business and strive for excellence and ambition.
• Ensure perfect operations in the BTQ and full compliance with Group & Brand guidelines and policies.
• Maintain boutique image according to the brand's standards
• Build and maintain strong collaboration within the network as well as office team
• Ensure that the best experience is always provided inside and outside of the boutique fostering a strong client centric and service mindset amongst the team.
• Act as the perfect host creating a warm and welcoming environment for our clients.
• Always go above and beyond to offer memorable and personalized experience and foster similar mindset within the boutique team.
• Analyze client experience and satisfaction metrics and KPI to ensure constant top performance.
• Work across client segments to define clear strategies and increase performance in conversion and retention.
• Identify and recruit new talents, compose and retain a high performing team
• Always lead by example creating a high performing and collaborative work environment in the boutique.
• Conduct in-store training, coaching and daily briefs
• Build individual objectives and development plans
• Conduct one-to-one coaching sessions to review performance and provide constructive feedback
• Oversee annual review process for boutique staff, assess team and individual performances

Benefits

• Comprehensive benefits program including medical, dental, and vision programs
• Health savings and flexible spending accounts
• Income protection solutions including life insurance and disability benefits
• 401(k) with employer match
• Paid time off
• Wellness reimbursement benefit
• Access to the employee assistance program
• Volunteer days off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers