Boutique Facilitator, Host, Boca Raton
About The Position
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. About the role: We are looking for a Boutique Facilitator, Host who is passionate about providing the highest standards of service to facilitate and support the client journey in our Boutiques. This position plays a critical role in being the first client interaction, greeting clients warmly and maintaining the flow of traffic. The Boutique Facilitator, Host will also assist other members of the boutique to maximize client-facing time and will support all areas of the Boutique as needed. What impact you can create at CHANEL: Facilitate in the seamless client experience by warmly greeting clients upon arrival and sharing relevant information regarding health and safety protocols Leverage tools and processes to help manage client wait times and appointments Assist clients by answering questions and helping facilitate a seamless experience to bridge the wait time and time in boutique Maintain flow of traffic to ensure adequate service levels Proactively communicate what the client should expect in terms of wait time, in-boutique experience, etc, setting realistic expectations with clients Youâ¯areâ¯energizedâ¯by: Genuinely welcoming and guiding clients Turning difficult situations into positive memories Providing the highest standards of service Building collaborative partnerships and relationships in a team-focused environment Fostering a meaningful client experience centered around inclusion and connection Your curiosity to continuously learn and grow
Requirements
- Ability to thrive in a team environment and work collaboratively
- Understanding of, and passion for client experience
- Excellent communication skills
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
- Curiosity and desire to learn and grow professionally within the world of CHANEL
- Minimum 1 year of related experience
- Moves with pace and energy while maintaining attention to detail
- A people person who can work both independently and with others
- Minimum High School Diploma
- Able to lift 15 lbs.
- Must have flexible schedule with the ability to work late nights, weekends and some holidays
- Heart of House:â¯Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service
Nice To Haves
- Foreign language skills are preferred but not required
Responsibilities
- Facilitate in the seamless client experience by warmly greeting clients upon arrival and sharing relevant information regarding health and safety protocols
- Leverage tools and processes to help manage client wait times and appointments
- Assist clients by answering questions and helping facilitate a seamless experience to bridge the wait time and time in boutique
- Maintain flow of traffic to ensure adequate service levels
- Proactively communicate what the client should expect in terms of wait time, in-boutique experience, etc, setting realistic expectations with clients
Benefits
- Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Chemical Manufacturing
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
