Boutique Director, Miami Design
About The Position
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. About the role: We are looking for a Boutique Director who will be the ultimate leader and brand ambassador of the Boutique. They will have an influential part for building and developing an exceptional team that consistently provides superior client service and ensuring that the boutique exceeds defined performance targets. The Boutique Director should be passionate about creating a client service-oriented environment and coaching and mentoring diverse leaders. What impact you can create at CHANEL: Coach and always inspire boutique staff to deliver an elevated client experience for all clients Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork Act as leader of leaders, actively developing boutique leadership and empowering the team to manage their direct reports and assigned business responsibilities Develop and achieve business goals, partnering with boutique team and Home Office to devise creative and strategic solutions to increase sales Lead the team with agility and resilience, continuously improving based on key performance indicators and lessons learned Represent CHANEL in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events
Requirements
- Ability to thrive in a team environment and work collaboratively
- Understanding of, and passion for client experience
- Excellent communication skills
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
- Curiosity and desire to learn and grow professionally within the world of CHANEL
- Minimum 7 years of related experience
- Ability to lift 15 lbs.
- A flexible schedule with the ability to work late nights, weekends, and some holidays
- Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results
Nice To Haves
- Foreign language skills are preferred but not required
- Bachelor’s degree (preferred)
Responsibilities
- Coach and always inspire boutique staff to deliver an elevated client experience for all clients
- Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork
- Act as leader of leaders, actively developing boutique leadership and empowering the team to manage their direct reports and assigned business responsibilities
- Develop and achieve business goals, partnering with boutique team and Home Office to devise creative and strategic solutions to increase sales
- Lead the team with agility and resilience, continuously improving based on key performance indicators and lessons learned
- Represent CHANEL in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events
Benefits
- Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
