Bounty Unit Processing Clerk

New York City, NY • Manhattan, NY

122d

About The Position

The City of New York's Office of Administrative Trials and Hearings (OATH) is a fast-paced tribunal that conducts administrative hearings for a wide range of City agencies, boards and commissions. OATH's Clerk's Office seeks to hire two (2) Bounty Unit Clerks to work under the direction of the PPU Manager and the Bounty Unit Supervisor. As a Community Coordinator, the Bounty Unit Processing Clerk will have significant contact with the public. This individual will serve as the primary liaison between OATH and the public, including complainants, citizen petitioners and others. Such interactions will include, but not be limited to, assisting with Bounty Processing inquiries from the public that come to the Clerk's Office by phone or email, and following up with such members of the public directly.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least one year of experience as described in '1' above.

Nice To Haves

• Excellent writing, interpersonal, communication, customer service and presentation skills.
• Ability to work independently and within groups.
• Strong computer skills including experience with Word, Access, Outlook and Excel.
• History of volunteerism, such as service in the AmeriCorps or Peace Corps is viewed favorably.

Responsibilities

• Review, confirm & authorize bounty payments and ensure all documentation is complete and accurate.
• Prepare monthly reports and ensure tracking logs are maintained.
• Ensure all functions within the unit are completed within the prescribed time frames and documentation is scanned and filed.
• Research and respond to inquiries and chargebacks in a timely manner and ensure credits for summonses are reversed.
• Assist with training staff and implementing Bounty Processing policies and procedures.
• Make decisions regarding Bounty Processing eligibility.
• Respond to public inquiries and requests via telephone or email.

Benefits

• Eligibility for federal loan forgiveness programs and state repayment assistance programs.

What This Job Offers

• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees