BottleDrop Retail Lead - Redmond

OREGON BEVERAGE RECYCLING COOPERATIVE • Redmond, OR

10d • $23 - $27 • Onsite

About The Position

The BottleDrop Retail Lead is responsible for overseeing daily Front of House retail operations of assigned BottleDrop Redemption Center. This position supervises a team of employees to meet business and safety demands including customer service, cash handling, and maintaining cleanliness of facility. The BottleDrop Retail Lead is cross-trained in the Back of House to assist with full center responsibilities as needed.

Requirements

• High school diploma or equivalent
• Minimum of 2 years supervisory/management experience, preferably in a retail environment
• Cash handling experience
• Excellent customer service skills with ability to effectively diffuse and resolve customer complaints
• Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners
• Ability to prioritize and multi-task
• Computer literacy and experience with Microsoft Office products including Outlook, Word, and Excel

Responsibilities

• Oversee day-to-day operations for the Front of House at assigned BottleDrop Redemption Center
• Supervise Front of House Customer Service Associates to complete daily work assignments, maintain company standards, and follow company policies and procedures
• Lead BottleDrop Team Members and Customer Service Agent 2 in providing a positive and safe environment for all associates and customers
• Responsible for opening and/or closing the BottleDrop Redemption Center
• Assist with BottleDrop Team Members and Customer Service Agent 2 hiring process by facilitating BottleDrop tours, interviews, employee onboarding and training
• Write and distribute team schedule
• Approve timecards within electronic timekeeping system
• Educate and introduce customers to Oregon’s Bottle Bill and the BottleDrop system
• Troubleshoot and maintain all retail equipment including reverse vending machines (RVMs), floor scrubber, pay station, kiosks and printers
• Assist with Back of House responsibilities as needed
• Ensure accuracy of cash handling and reconciliation
• Maintain supply inventory and submit monthly supply orders
• Communicate with other departments within OBRC as needed
• Lift and carry up to 50 lbs, stand for several hours a day and climb ladders
• Other job duties as assigned

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) with 100% match on employee deferrals up to 4% of compensation.
• 50% match on deferrals between 4%-6%
• Generous PTO plan and 7 paid holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED