BottleDrop Customer Service Associate 2 - Redmond

OREGON BEVERAGE RECYCLING COOPERATIVE • Redmond, OR

44d • $22 - $23 • Onsite

About The Position

Responsible for delivering superior customer service to all customers of BottleDrop Redemption Center in a friendly and professional manner while maintaining the appearance of the Redemption Center. Act as the Person-in-Charge if the Supervisor is not on site.

Requirements

• High school diploma or GED education required.
• 1+ years’ supervisory experience, preferably in the retail industry with cash handling required.
• Be familiar with OBRC Employee Handbook and BottleDrop Policy and Procedures.
• Ability to effectively and professionally communicate with team, management, customers and internal departments of OBRC.
• Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners.
• Ability to prioritize and multi-task.
• Computer literacy and experience with Microsoft Office products including Outlook, Word, and Excel.
• Ability to operate manual/electric pallet jacks after training/certification.
• Ability to operate powered floor scrubber after training/certification.
• Ability to work a flexible schedule to accommodate business needs.

Responsibilities

• Support the BottleDrop Supervisor and management to ensure a safe and positive work environment.
• Cash handling.
• Consistently demonstrate following company policies as outlined in handbooks and training materials.
• Support BottleDrop Supervisor as the Person-in-Charge when Supervisor is off site.
• Complete Injury Reporting Protocols as needed.
• Assist in training and oversight of BottleDrop Team Members.
• Operate, troubleshoot and maintain all Front of House equipment.
• Escalate equipment repair and/or IT issues when necessary.
• Perform the functions of a Retail Lead as needed.
• Perform the functions of a BottleDrop Team Member as needed.
• Track and report daily activities of Redemption Center by using proper forms and procedures.
• Adhere to OSHA Safety Standards and OBRC policies.
• Adhere to proper PPE (safety glasses, hearing protection, hand protection) usage in designated areas of RC.
• Other job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED