Borrowing Services Head

Universities of Wisconsin • Milwaukee, WI

26d

About The Position

The Golda Meir Library seeks an outgoing, friendly, and customer-focused individual to serve as the head of Borrowing Services, a location that supports users in checking out, returning, and renewing items from our exceptional collections. Borrowing Services also oversees course reserve, interlibrary loan, the checkout of laptops and other equipment and maintenance of the physical collection. The position supervises six full-time staff and 20-25 student employees and supports the provision of excellent service to the UWM community and other library visitors. Working under the Associate Director of Borrowing Services & Operations, the position responsibilities include the following: Daily supervision of six staff members that preside over day-to-day operations within Borrowing Services. Services include: Equipment, Interlibrary Loan, Local loans, Reserve Services, Resource Sharing, Shelving Maintenance, Welcome Desk. Determines appropriate staffing levels and schedules for employees to maintain quality service, emphasizing approachability, responsiveness, knowledge, and patience. Delegates responsibilities effectively, empowering staff to make independent decisions at appropriate operational levels. Oversees and manages student budgets. Sets short-term and long-term goals and objectives for all direct reports. Communicates the strategic direction of the department as determined by leadership. Collaborates with department staff to develop and deliver staff and student training. Designs, develops, and provides leadership on projects, programs, procedures, workflows and services. Develop user-focused services and effective staff workflows to ensure library users receive timely and effective services Adapts borrowing policies and inventory, based on data, as well as staff and user input. Collaborates with other library departments and campus partners to ensure seamless service delivery in the libraries. Serves as liaison to university offices, including the Dean of Students, Accounts Receivable, PantherCard Office, and University Information Technology Services (UITS) for activities related to library fines, identity management records, and campus data used in the maintenance of the UWM Libraries’ user database. Serves on committees to advance librarianship at the campus, local, and/or state and levels. See other duties and responsibilities below.

Requirements

• Master’s Degree or comparable job experience
• Two years’ experience in an in-person customer service-based environment.
• One year of direct supervisory experience of professional and/or para-professional staff.
• Proficiency with Microsoft Office Suite programs: This includes Office 365 Cloud based systems: Teams, One Drive, Share Point, Word, Excel, etc.
• Outstanding interpersonal, presentation, and communication skills.
• Demonstrated leadership and supervisory skills, with the ability to motivate, guide, and support team members to achieve high performance and maintain a positive work environment.
• Ability to manage confidential information with discretion.
• Strong problem-solving skills and ability to discern multi-layered environments.
• Ability to work in a highly collaborative and consistently changing environment.
• Demonstrated commitment to customer service.
• Willingness to mentor and support staff development.
• Evidence of ability to deal with a variety of personality types.

Nice To Haves

• MLS/MLIS from an ALA-accredited institution.
• Evidence of experience with Ex Libris’ Alma library management system.
• Experience with Atlas Systems’ ILLiad product.
• Two to three years of direct supervisory experience of professional and/or para-professional staff.

Responsibilities

• Resolves complex issues which may impact policies and procedures within area of specialization
• Advances librarianship or archives at the campus, local, and state level through committee participation
• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees
• Oversees day-to-day operational services in the unit's area of specialization
• Determines appropriate staffing levels and schedules employees to maintain quality service
• Sets quality standards and competencies and trains employees on changes.
• Assesses and adjusts as needed
• Improves processes, procedures, or services

Benefits

• UWM offers a comprehensive benefits package and contributes toward the cost of several benefit plans.
• Employees with a qualifying position also receive an extensive leave package including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager