Zippy-posted 19 days ago
Full-time • Mid Level
Remote • Dallas, TX
101-250 employees

The Zippy Borrower Processor plays a crucial role in facilitating the smooth and efficient processing of manufactured home loan applications. Your primary responsibilities will include reviewing and verifying borrower documents, coordinating with borrowers over the phone, and collaborating with underwriters and Loan Originators to ensure timely completion of loan files. By leveraging your exceptional organizational skills, attention to detail, and strong communication abilities, you will contribute to the overall success of our loan origination operations and helping our borrowers become home owners!

  • Support loan document review and verification as needed to ensure accuracy, completeness, and compliance with company guidelines
  • Communicate effectively with borrowers via phone to gather required documents, clarify information, and address any concerns or questions
  • Provide guidance to borrowers regarding the loan application process, documentation requirements, and timelines
  • Maintain a professional and courteous demeanor while building rapport and establishing a trusting relationship with borrowers
  • Collaborate closely with underwriters to resolve any discrepancies or issues identified during the loan processing stage
  • Prepare loan files for underwriting review, ensuring all necessary documentation is accurately compiled and accessible
  • Provide additional information or documentation as requested by the underwriting team, promptly responding to any queries or concerns
  • Adhere to all regulatory guidelines, policies, and procedures throughout the loan processing and underwriting process
  • Conduct quality control checks on loan files to ensure accuracy, completeness, and compliance with company standards.
  • Provide administrative assistance during peak times or coverage needs, including data entry, file organization, and recordkeeping
  • Use mortgage software and related tools to update loan status and track progress when supporting processing activities
  • Handle sensitive borrower information with discretion when assisting on loan files
  • 2-3+ years of experience with consumer loan processing or mortgage processing or related. Manufactured housing experience preferred but not necessary
  • Proficiency in Microsoft Office and other software tools
  • Excellent verbal and written communication skills, with the ability to explain complex concepts to borrowers clearly
  • Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously
  • Proficiency in using consumer loan or mortgage software, loan origination systems, and other relevant computer applications
  • Comfortable working with several technology tools in a digital 100% remote environment
  • Familiarity with consumer loan or mortgage industry regulations, guidelines, and compliance requirements
  • Ability to work independently as well as collaboratively in a fast-paced, deadline-driven environment
  • Customer-oriented mindset with a focus on delivering exceptional service to borrowers
  • Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
  • Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
  • Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
  • Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
  • Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.
  • Training & Licensing Support: We invest in your professional growth with resources for training and licensing.
  • Paid Time Off: We offer generous PTO—and we encourage you to use it!
  • Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.
  • Parental Leave: We provide paid parental leave to support you and your growing family.
  • No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.
  • Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
  • Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.
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