Booting Enforcement Officer

Business Processing Solutions•Pittsburgh, PA

14d•$20 - $21•Onsite

About The Position

Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more. The Booting Officer is responsible for enforcing parking compliance by identifying and immobilizing scofflaw vehicles, coordinating towing activities, and managing the release process. This role also handles in-person customer payments, performs daily cash reconciliation, and provides professional, courteous service in potentially escalated situations. The position requires accuracy in recordkeeping, strong communication skills, and the ability to work effectively with the public, teammates, contractors, and law enforcement partners.

Requirements

High School Diploma or GED from an accredited institution required
Prior experience in handling payments preferred
Experience in parking enforcement helpful
Experience in law enforcement preferred
Security experience preferred
Loss prevention experience preferred
Code enforcement experience preferred
Experience with auto-process preferred
Experience handling Cash & Credit Card Transactions preferred
Must have the ability to perform basic mathematics
Must have Working knowledge of Word, Excel, Outlook required
Must have basic computer skills
Valid Driver’s License required

Nice To Haves

Experience handling cash and credit card transactions.
Prior experience in parking enforcement, law enforcement, code enforcement, security, or loss prevention.
Familiarity with Auto-Process or similar processing systems.
Experience in customer service, particularly in situations involving conflict resolution.

Responsibilities

Patrol designated areas within the City of Pittsburgh to identify scofflaw vehicles.
Immobilize vehicles by installing wheel boots in accordance with established procedures.
Coordinate and communicate effectively with other officers, teammates, and contractors.
Maintain accurate and timely records in logbooks and the Auto-Process system.
Interact with vehicle owners/occupants, providing information and direction as needed.
Collaborate with Pittsburgh Police and towing contractors when required.
Complete daily reports of patrol activities.
Maintain a professional appearance and demeanor in all customer interactions.
Answer general questions regarding payment options and account information.
Secure and close the payment lobby at designated times.
Receive in-person payments and provide accurate receipts and change.
Balance cash drawers and reconcile daily transactions.
Secure and document all payments, deposits, and account notes.
Prepare bank deposits and coordinate with vendors for transfer to the bank and/or corporate office.
Coordinate with teammates regarding the release of booted vehicles.
Communicate with towing contractors and record towed vehicles in the processing system.
Assist with monthly unclaimed vehicle auctions.
Supervise citizen access to vehicles in secure police impound.
Authorize the release of vehicles from police impound.
Perform routine equipment maintenance.
Transport documents and sensitive materials securely.
Clean and maintain enforcement vehicles.
Perform other duties as assigned.