Bookstore Sales Associate (Federal Work Study)

Columbus State Community College • Columbus, OH

1d • Onsite

About The Position

Bookstore Sales Associates support nearly all functions of the bookstore operation. An integral part of the position is customer facing, providing service to fellow students and CSCC employees by assisting them find what they need and completing their transactions at the register. Basic sales floor maintenance, cleaning, stocking merchandise and assisting Bookstore staff to receive incoming product are key functions for this position as well. This position is only open to students with Federal Work Study eligibility. This position will begin Autumn semester.

Requirements

• This position requires applicants to have Federal Work Study as part of their current Financial Aid package with Columbus State.
• You must also be enrolled in SIX or more credit hours in a degree or certificate program.
• Visit https://www.cscc.edu/services/careers/work-study.shtml for a full explanation of eligibility requirements or visit Nestor Hall 113 to request Federal Work Study if you were not awarded it already. Any applicants without Federal Work Study eligibility will not be considered for this position.
• Applicants must have received a high school diploma or a certificate of attendance from an accredited secondary school or a certificate of high school equivalence and be exempt from Ohio Revised Code Chapter 4109.
• Must have reliable transportation or other means to get to work regularly.
• Students enrolled as Transient, College Credit Plus, Undecided, or otherwise non-degree-seeking are not considered eligible for Student Employment.
• Knowledge of: G eneral retail and merchandising practices and procedures. G eneral warehousing practices. Customer service. C omputer skills. Mathematics.
• Skill in: Strong customer service. Verbal and written communications. Organizing and planning work . Must be team oriented. Strong organization skills. Must contribute to a positive store environment.
• Ability to: Interact effectively with customers. Juggle tasks and different issues while still maintaining productivity. Work as a team in a busy retail environment. Develop and maintain effective working relationships with associates, students, and guests of the college. Adhere to Columbus State policy and procedures . Be self-motivated, adaptable, accepting of new challenges and open to change . Maintain records . Effectively use computer systems including Microsoft Office applications.

Nice To Haves

• Previous experience in retail setting.
• Previous customer service experience.

Responsibilities

• Provide exceptional face-to-face customer service to Bookstore patrons.
• Accurately run a cash register while conducting large volumes of transactions.
• Maintain friendly demeanor while explaining products, suggesting solutions, and providing information.
• Recover store during busy periods while maintaining focus on the customer.
• Assists with the processing of web orders. Picks orders from stock, packs, processes payment, and prepares shipments for customers who order online.
• Assist textbook team to physically count and verify textbooks and/or merchandise.
• Assist in the preparation of textbooks/merchandise for the retail floor by labeling, security tagging, shrink wrapping, building kits, and stocks the retail floor.
• Assist Textbook team in preparing textbook returns for shipment.
• Take part in annual bookstore inventory.
• Participates in special projects or events and other assignments presented by the leadership team.
• Maintain privacy and confidentiality of student records and other sensitive information.
• Fosters and maintains a safe environment of respect and inclusion for faculty , staff, students , and members of the community.
• Work a consistent, reliable schedule and exhibits regular and punctual attendance.
• Perform other duties as assigned.

Benefits

• Students employed by Columbus State are exposed to professional work environments where they develop many of the important transferable skills necessary for future success in the workforce.
• We are dedicated to helping students set the stage for professional life through their participation in the following program(s): CSTATE GROW (Guided Reflections on Work) The program consists of brief, structured conversations between supervisor and student to reflect on and integrate what they are learning. All student employees and their functional supervisors participate in this program during Autumn and Spring semesters.
• Career and Leadership Development Program (CLDP) The program consists of paid competency-based career and leadership development activities designed by Career Services. All Tier/Level III positions are automatically enrolled in this program.
• Career competencies you can expect to learn through Student Employment: Career & Self Development Critical Thinking Leadership Teamwork Communication Equity & Inclusion Professionalism Technology

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees