Bookstore Retail Specialist

Columbus State Community College • Columbus, OH

3d

About The Position

The Bookstore Retail Specialist provides support to the retail operation, assists with fulfillment of online orders during peak business periods, prepares purchase orders, invoices, and credit memos for the accounting office, and assists with the product check in process, merchandising, stocking, and warehouse organization of products and fixtures. This role provides exceptional customer service to assist students, employees, and guests of the college, acts as a team lead, and serves as a mentor to student employees. The Retail Specialist supports the Retail Supervisor with the opening and/or closing operation of the bookstore as necessary.

Requirements

• Associate’s degree.
• Two (2) years of customer service or retail experience.

Responsibilities

• Supports leadership and the bookstore operation and serves as a lead team member in supporting the retail floor.
• Acts as a mentor to student employees.
• Receives general merchandise in the point of purchase system.
• Completes product returns and supports the fulfillment of general merchandise online orders during peak business periods.
• Assists with product display and general maintenance of sales floor appearance, conducts regular sales floor walk-throughs to ensure product presentation, stock levels and cleanliness meet retail standards.
• Packs/unpacks merchandise assortments for events.
• Assists with the product check in process, merchandising, stocking, warehouse organization of products and fixtures, and operates a register as necessary.
• Prepares pre-inventory organization of product, tags merchandise for counting, and training others in proper inventory prep.
• Participates in store inventory (counting, scanning, and discrepancies) and cycle counts.
• Provides cross functional support with a variety of bookstore projects or in other areas of the bookstore including serving as a backup for store opening/closing.
• Supports fulfillment (picking, billing, and shipping) of general merchandise and textbook online orders during peak business periods as needed.
• Assists with ordering, receiving/invoicing, and inventory maintenance tasks related with the convenience store items (food and drink) at the bookstore.
• Provides exceptional customer service to assist students, employees, and guests of the college.
• Maintains a consistent presence on the sales floor as lead cashier/customer associate.
• Communicates with employee customers on order and/or delivery status.
• Provides support to marketing/social media.
• Partners with print shop to create store signage.
• Schedule and post promotions and important dates to social media platforms.
• Attends graduation events, author signings, and other sales promotions as determined.
• Prepares purchase orders, invoices, and credit memos for the accounting office.
• Verifies general merchandise order information and receives general merchandise in the point of purchase system, sorts & scans paperwork, and codes paperwork, and sends documents to appropriate signee and Accounts Payable Clerk for payment approval.
• Resolves product shipment shortages or damaged items with the vendor.
• Resolves past due invoice notes.
• Tracks BPO and account funds and notify Supervisor of any shortage of funds or needed accounts.
• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree