Book Store Assistant Sales Floor Manager

University of Colorado Boulder • Boulder, CO

46d • Onsite

About The Position

The Book Store at CU Boulder welcomes applications for the Book Store Assistant Sales Floor Manager! This role plays a vital part in executing merchandising setups, maintaining store appearance, and leading a team of student employees to deliver excellent customer service. The ideal candidate will also provide backup support for the technology desk during peak times or staffing shortages. This position supports the onboarding, training, and scheduling of student employees, helping to foster a well-prepared and engaged team. As Manager on Duty, the candidate will oversee store operations during assigned shifts, including weekends, ensuring staff coverage and timely task completion. This is a hands-on role that requires flexibility, attention to detail, and a commitment to collaborative teamwork. The CU Book Store offers a convenient place for students to prepare for their academic endeavors. The store offers academic course materials, and school supplies for all students, faculty and staff. We also provide logoed gear for all patrons and visitors of the university. By offering innovative services and customer centric culture, the Store strives to provide a welcoming environment for all members of the campus community, and the Boulder Community at large.

Requirements

• Bachelor's Degree, or equivalent combination of education and experience
• 2+ years of retail experience.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong customer service, time management, and problem-solving skills, with the ability to prioritize tasks and support student staff in a fast-paced retail environment.

Nice To Haves

• Two (2+) years of retail experience with one (1+) years of merchandising experience.
• Experience with ERP systems (NetSuite).

Responsibilities

• Employee Onboarding, Training & Scheduling
• Support recruitment, interviewing, and hiring of student employees as requested by supervisors.
• Assist in training new employees in basic procedures and store operations.
• Collaborate with lead students and supervisors to deliver effective onboarding for new student employees.
• Stay current on training procedures for all sales floor teams.
• Use scheduling software to help maintain accurate student information.
• Use scheduling software to create schedules.
• Ensure students receive timely schedule updates and that schedules align with store hours.
• Assist supervisors in labor hour budgeting and planning.
• Merchandising & Sales Floor Setup
• Support the Merchandising Manager in maintaining store appearance and executing fixture plans.
• Participate in walkthroughs to plan new fixtures, seasonal setups, and floor layouts.
• Provide input on merchandising strategies for school supplies, technology, insignia apparel and gift, and non-insignia gift.
• Stay informed of merchandising plans and associated labor requirements.
• Understand merchandise replenishment models and assist in ensuring adequate staffing to process inbound replenishment.
• Help organize the stockrooms, especially in preparation for high-traffic days.
• Customer Service
• Greet and assist customers from product selection through checkout and ensure student staff do the same.
• Process purchases using the store's POS system and cashiering protocols and ensure student staff do the same.
• Stay updated on store events, policy changes, and best practices.
• Support student employees in resolving challenging customer interactions.
• Contribute to the planning, execution, and continuous improvement of in-store customer experiences.
• Manager on Duty
• Serve as Manager on Duty for the CU Book Store, including weekends on a rotating schedule.
• Perform store opening and closing procedures, including security checks.
• Ensure student employees are assigned to appropriate tasks to ensure smooth store operations.
• Follow up regularly with student employees to confirm timely completion of assigned duties.
• Respond to last-minute scheduling or labor needs.
• Assist students with complex register and customer service issues.
• Cashiering & POS Transactions
• Process all types of POS transactions and follow established cashiering procedures.
• Provide register coverage during staff shortages.
• Assist with complex transactions and customer service issues.
• Technology Department Support
• Cover the tech desk during staffing shortages to ensure continuous customer support.
• Maintain familiarity with tech desk procedures and assist during peak traffic or limited staffing.
• Inventory Control
• Assist the Inventory Control Manager in tracking and managing inventory between the Main Campus and Limelight locations.
• Assist with ongoing inventory spot counts.
• Assist with annual physical inventory.
• Other Duties as Assigned
• Perform additional responsibilities as needed to support store operations.

Benefits

• At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees