Book Personalization Supervisor (2nd Shift)

CGI Group Inc.•Hot Springs, AR

66d•Onsite

About The Position

CGI Federal is looking for team members at our Arkansas Passport Center Book Print Production facility. The book personalization supervisor, plans, directs, and coordinates the daily activities of Book Print, Card Print, Quality Control, and Mailroom. Responsible for setting work priorities and assuring a smooth transition of all work between the various departments. Interprets policies and procedures and established goals for subordinates. Conducts all training for department and reviews quality of work being completed by employees. This position is located in Hot Springs, Arkansas. Second shift is described as 3:30pm-11:30pm.

Requirements

U.S. Citizenship
Ability to successfully complete the CGI Background Investigation to include: 50 State Criminal, Education, Employment, and Credit Checks
Ability to obtain and maintain Moderate Risk Public Trust security clearance
Bachelor's degree plus 3 years of experience supervising a staff in a production environment OR 5 years of direct supervision of at least 5 people in a production environment
Excellent verbal and written communication skills
Advanced functionality in MS office applications, including Excel and Word
Must be able to lift and carry 35 pounds, repetitively

Nice To Haves

Experience working in a quota-based production environment such as manufacturing and call centers.

Responsibilities

Plans, directs, and coordinates the daily activities of book print, card print, quality control, and mailroom
Passport book and card personalization
Verification of accuracy of printed data and quality of personalized passport books, and cards
Proper delivery of passports, and cards to applicants
Operation of automated postal machines and coordination of all mail pick-ups by the USPS and private carriers
Sets work priorities and assures smooth transition of all work between departments
Monitors department production and makes necessary adjustments to ensure production goals are being met
Assigns and reviews work of subordinates
Interprets policies/procedures and establishes goals for subordinates
Monitors employee production for quality and quantity
Tracks employee time and attendance
Conducts performance appraisals and makes recommendations for salary reviews
Counsels employees regarding job performance and conducts disciplinary actions as required
Assists in recruiting and hiring process for department
Conducts training for department, to include but not limited to, work procedures, regulations, and proper postal requirements
Interfaces with CGI and Department of State managers on regular basis