Bond Support Specialist

Liberty Mutual Insurance•Mahwah, NJ

15h•Hybrid

About The Position

This position is a hybrid UW Support/Underwriting role which will primarily support the underwriter and agent/broker with highly responsive service by managing the workflow from clearance through bond issuance, file documentation, and coordinating service requests in a timely manner. Incumbents will also be responsible for certain underwriting tasks and as such will develop and demonstrate knowledge and skills needed to appropriately evaluate the acceptability of risks within their authority. Performs detailed analysis of new account submission through bond issuance, file documentation, and coordinating bond requests in a timely manner. This is a hybrid position. Candidates within 50 miles of the following office are required to report onsite twice a week: Plano, TX; Orange, CA; Mahwah, NJ, Plymouth, PA; Seattle, WA office. Open to remote. Please note this is subject to change.

Requirements

Bachelor`s degree (or equivalent experience) and at least 5 years of surety bond underwriting assistant experience expected
Demonstrates a solid understanding of surety business and all processing functions required to support operations
Capabilities include critical thinking/problem solving, decision making, customer focus, detail orientated, exceptional customer service and excellent written/verbal communications skill
Demonstrates ability to work well on a team and independently
Competent and proficient with computer software applications utilized by Surety
Demonstrates ability to mentor Surety Underwriting Support staff
Demonstrates leadership skills in performing special projects

Responsibilities

Deconstructs new account submissions and bond requests by identifying, gathering and entering information into systems, pricing tools and models; flagging referral triggers, and initiating/managing pre-sale requests.
Provides customer service to brokers and agents to facilitate the processing of business; answers questions, resolves problems on topics such as bond transactions, billing, and service needs.
Provides eBonding support/training for the agency and underwriters to facilitate bond requests.
Executes the post-sale account management and workflow, including file documentation, bond. Registration and bond documents.
Confirms proper indemnity is received and documented.
Supports the underwriter with stewardship, ongoing service, service, planning and endorsements.
Supports handling of prospects and renewal accounts by performing the coverage review and developing corresponding recommendations and documentation on terms and conditions.
Manages referrals and obtains approvals according to authority guidelines.
Under supervision, creates and presents proposal (language, forms, endorsements, fill-ins, agreements and offers/disclosures/elections) to underwriter for presentation to broker/buyer for subsequent negotiation and binding.
Acts as a resource, mentor or subject matter expert for less experienced coworkers (bond specialists and underwriting assistants); may also utilize expertise to participate in or lead special projects.
Provides recommendations to streamline workflow and recommendations for system enhancements.