Bond Administrator

Gallagher•Little Rock, AR

About The Position

This role is part of the Alpha Surety team, a specialized division of Gallagher that focuses exclusively on providing tailored surety bond solutions. Alpha Surety helps businesses and individuals secure the bonds they need to meet their obligations, manage risk, and achieve their goals. We help clients confidently navigate the world of surety because we know that having the right bonds in place strengthens customer trust, ensures obligations are met, and unlocks opportunities for growth and success. As part of this team, you’ll thrive in a culture built on teamwork, guided by integrity, and driven by a shared commitment to doing what’s right. We value curiosity, celebrate innovative thinking, and empower you to take ownership of your career while making a meaningful impact on the businesses we serve.

Requirements

Bachelor’s degree or related experience, preferred
Strong verbal and written communication skills
Ability to address customer inquiries with professionalism and patience
Excellent time management and organizational skills to manage priorities effectively
Strong attention to detail
Familiarity with electronic document management and basic office tools

Nice To Haves

Previous knowledge of the surety industry is a plus but not a requirement

Responsibilities

Assist in servicing designated group of clients or book of business as it relates to marketing, claims, administration, and sales
Be the go-to person for managing customer inquiries, emails, and phone communications.
Keep records accurate, handle financial requests, and assist with tasks like processing cancellations and managing office supplies.
Demonstrate strong written and verbal communication skills, as this role involves regular interaction with clients, team members, and stakeholders through email, phone, and other communication channels.
Have a keen attention to detail and ability to prioritize will help ensure everything runs smoothly.
Contribute to building positive relationships with clients and colleagues, making a real difference every day.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program