Boiler/Hydronic Tankless Technical Support Specialist (Remote)

Rinnai America Corp • Peachtree City, GA

77d

About The Position

Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes 'yank the tank' and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities. Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work. What does a Technical Support Specialist do at Rinnai? Provide phone support in the service, installation and troubleshooting of all Rinnai product. Ensure the identification, documentation, and resolution of quality/performance issues; Support in the repair and/or failure analysis of product returned to Rinnai. THIS IS A REMOTE EMPLOYMENT OPPORTUNITY.

Requirements

• Technical Associate degree in plumbing or electrical engineering (or equivalent related professional experience).
• Relevant licensure preferred.
• 3-5 years of proven and demonstrated technical appliance repair experience. Background in electronics, plumbing systems, hydronics and/or boiler systems a plus.

Nice To Haves

• Experience in hydronic, plumbing, or boiler systems.
• Familiarity with schematics and/or ladder diagrams.

Responsibilities

• Provide telephone support to answer inquiries on service, installation and troubleshooting procedures for all Rinnai products.
• Responsible for following through with repairs, rework, rebuilding and/or maintenance on all products returned to Rinnai, to include documenting results of failure analysis on product.
• Liaise with Sales, Marketing, Engineering and Service staff to maintain an understanding of product features/specifications and quality controls standards.
• Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues. To include providing input/suggestions on possible corrective actions.
• Ensure records of all work orders, quality control reports, failure analysis, RGA’s, credits, returns, shipping request, etc. are completed with details related to work and/or services performed.
• Maintain company provided tools, equipment, and property.
• Embrace and support growing business demands in a changing environment.
• Other duties and responsibilities as required.
• Awareness and compliance of Company Policies and Procedures.

Benefits

• Medical, Dental, Vision, and Prescription.
• Flexible Spending Account (FSA) options for Medical and Dependent Care.
• Paid Time Off (PTO), Floating Holidays (FH).
• Paid Holidays.
• 401(k) Plan with Company Match.
• Company Paid Life Insurance.
• Voluntary Life Insurance.
• Short- and Long-Term Disability.
• Professional Development.
• Tuition Reimbursement.
• Annual Incentive Plan (AIP).
• Referral Bonuses.
• Paid Volunteer Community Service Day.
• Tobacco and Drug-Free Campuses.
• Employee, family, and friend’s discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees