Body Shop Writer

The Larson Group (TLG Peterbilt)

About The Position

The Larson Group Peterbilt is looking for an experienced Body Shop Writer to join our dynamic team. The Body Shop Writer is the primary liaison between the customer and the Body Shop Technicians. This position advises customers on possible repairs and estimates and communicates customer needs to the Body Shop. This position has indirect supervision over the Body Shop Technicians. But is ultimately responsible for closing tickets.

Requirements

Should possess a high school diploma.
Experience in a related field is required.
Basic computer skills are required, working knowledge of Microsoft Office Suite programs is preferred.

Nice To Haves

Certification or degree in related field is preferred but not required.
working knowledge of Microsoft Office Suite programs is preferred.

Responsibilities

Acts as a liaison between customer and technicians, demonstrates professionalism in the presence of TLG customers.
Responsible for closing out tickets, writes estimates and repair orders.
Ensure invoices are processed and billed in a timely manner.
Ensure all information to file the warranty claim is documented and saved before submitting to the warranty department.
Informs customers of repair progress and advises of any changes to the repair order.
Supervise and assist technicians with the diagnosis and repairs of their jobs. Bring technician problems to Body Shop Manager.
Informs Body Shop Manager of all customer complaints so they may be handled before vehicle leaves shop.
Assists in maintaining a clean shop and that special tools and equipment are in proper condition.
Pre-plan parts requirements for each job to make sure parts are available for repair.
Works with Body Shop Manager and Sales Staff to ensure sold trucks are prepared properly.
Assists Body Shop Manager as needed and perform all other tasks as assigned.