Body Shop Parts Advisor - Collision Center Holliston
About The Position
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Body Shop Parts Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Parts Advisor who will help us redefine the car-buying experience. he Body Shop Parts Advisor is responsible for provide guidance and assistance on the selection and procurement of required parts per the manufacture guidelines. Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line Answer phone calls, provide price quotes and other information Review body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate Pull and fill orders from stock Notify body shop parts manager of out-of-stock parts or shop materials that need immediate attention Locate out-of-stock parts from outside source and submits an emergency order, if necessary Notify all necessary parties when special ordered parts have been received Pull orders for delivery to the parts department, making sure all parts are tagged with customer names and job number Follow up on back-ordered parts and replenishes assigned inventory daily Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required Assist outside sales representatives with their orders Make sure all internal requests for parts are billed on service repair order
Requirements
- Excellent communication and customer service skills, and able to maintain a professional image and demeanor
- Ability to multi-task in a fast paced environment
- Strong computer & phone skills (Internet, MS Outlook) is a must
- Must be able to pass pre-employment screen (background & drug test)
Nice To Haves
- Ability to speak multiple languages is always a plus
- Previous automotive parts experience or military equivalent experience preferred
Responsibilities
- provide guidance and assistance on the selection and procurement of required parts per the manufacture guidelines
- Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
- Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
- Answer phone calls, provide price quotes and other information
- Review body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
- Pull and fill orders from stock
- Notify body shop parts manager of out-of-stock parts or shop materials that need immediate attention
- Locate out-of-stock parts from outside source and submits an emergency order, if necessary
- Notify all necessary parties when special ordered parts have been received
- Pull orders for delivery to the parts department, making sure all parts are tagged with customer names and job number
- Follow up on back-ordered parts and replenishes assigned inventory daily
- Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
- Assist outside sales representatives with their orders
- Make sure all internal requests for parts are billed on service repair order
Benefits
- Weekly pay
- Paid holidays & paid time off
- Deferred Holiday Pay Match
- Paid training
- Stock Awards(select management and front-line team member’s eligible
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
