Body Shop Concierge - Ed Morse Bayview Cadillac - Ft. Lauderdale, FL

Ed Morse Automotive•Ft. Lauderdale, FL

17h•Onsite

About The Position

Overview Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth. Ed Morse is currently seeking a Concierge to join our team!

Requirements

To successfully secure this position, you must: be a positive, cheerful, mature person with a “smile" in your voice. In addition, you must be reliable, punctual, and professional.
Must have phone operator or front desk receptionist experience
Good communication skills
Professional appearance and demeanor
Excel and Microsoft Word experience preferred
May require weekend availability
Must be able to pass background and drug screening

Nice To Haves

Previous Automotive/Dealership experience preferred
Excel and Microsoft Word experience preferred
Bilingual preferred but not required

Responsibilities

Greet visitors - starts the process for writers (educate customers in the process and get forms filled out with customers’ information)
Answering calls for the Collision Center, screening, and forwarding incoming phone calls, taking messages, and responding to general inquiries in person, by phone, or email.
Ensuring smooth initial interactions and efficient administrative flow, creating a positive first impression.
Point of contact for customers on weekly updates if required.
Processing payments, handling receipts and coding payments
Code all EFTs payments from insurance and add a copy and note customer’s file
Open RO for writers
Book ROs and or Close ROs when needed
Closing out rentals in ARMS
Informing Hertz or Enterprise of the return of a rental so they can pick it up from our location
Assisting customer notifying Enterprise or Hertz when a customer needs a rental vehicle or the rental is returned to our facility.
Provides essential Administrative Support (scheduling, data entry, ordering supplies, maintaining files, and assisting staff with clerical tasks to ensure smooth office operations and a professional first impression)
Receives and distributes communications / Handles mail for the Collision Center
Schedule drop off and or estimates appointments for writers
Schedule new assignments for Allstate Account
Maintain electronic calendars for staff
Managing office supplies
Keeps receivables up to date for the collision center and gives support to accounting by sending a weekly report to ensure payments are posted to the correct account
Daily email sent to accounting with deposits information from previous day
Make sure all payments are received from the insurance and customers before the vehicle is delivered back to the customer
Provide assistance with check request when needed
Weekly Update Tesla Web
High inbound call volume on multi-line phone system

Benefits

Weekly Pay
Uncapped earning potential! -Bonuses, Commissions, etc.
401K with company match
Competitive Health Benefits including: Medical, Dental, Vision
Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
Employee Assistance Program
Quarterly Wellness Program
Vacation Pay
Sick Pay
Six Paid Holidays each calendar year
Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
Employee Referral Program - Get rewarded for working with friends
Become involved in our community with Ed Morse Cares
Unlimited career potential - opportunities in multiple states with over 30+ brands
Ongoing Education - receive manufacturer and product knowledge training