Body Shop Advisor

Hudson Automotive Group • Huntersville, NC

303d • $60,000 - $100,000

About The Position

Toyota of North Charlotte, a Hudson Automotive Company, is actively seeking Body Shop Advisors to join our award-winning, high-volume service team. We are Growing! Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.

Requirements

• Previous Customer Service Experience Required
• Previous Body Shop Estimator Experience Preferred

Responsibilities

• Taking pictures of the vehicles.
• Schedules service appointments.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Walks around the vehicle with customer as needed to confirm the damages and prior damage.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Verifies Insurance claim information before starting repairs.
• Verifies Payments and proper documentation from the Insurance Co.
• Checks on progress of repair throughout the process daily.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance
• 401k with match
• Paid Vacation/Holidays
• Accrued PTO
• Employee development through training and advancement opportunities
• Employee discounts on products & services
• Balanced work schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Motor Vehicle and Parts Dealers