Body Shop Advisor CSR

Executive Honda - Wallingford•Wallingford, CT

About The Position

Are you ready to be part of one of Connecticut’s fastest growing and most respected automotive groups? At Executive Auto Group, we’re not just expanding, we’re setting the standard for excellence in the industry. As one of the state’s largest and most successful dealership networks, we are committed to delivering exceptional service to our customers and that starts with investing in our most valuable asset: our people. We offer a dynamic work environment, outstanding benefits, and a culture built on respect, growth, and opportunity. If you’re inspired by innovation, driven by success, and eager to work alongside talented, forward-thinking professionals, your future starts here.

Requirements

organized
work in a team environment
auto body repair knowledge
insurance claim processing
repair estimating/billing software (ccc one & cdk)
scheduling & workflow management
communication and problem solving
multitask and complete daily objectives
math- add/ subtract/ percentages

Responsibilities

Greet customers, complete checkins, review vehicle damage, and explain repair needs and processes.
Provide consistent status updates, review completed repairs for satisfaction and answer general customer questions.
Guide customers on required documentation for insurancerelated appointments.
Schedule estimate and repair appointments and assist in setting up insurancerelated repair visits.
Identify basic exterior vehicle panels, take photos, and help prepare light visual estimates.
Coordinate estimate approvals and review/adjust insurancelocked estimates within the system.
Communicate with insurance adjusters to arrange or extend rental vehicles.
Send necessary documentation for supplemental payments and request issued supplements from insurance providers.