Bodily Injury Adjuster - Represented/Litigation - Moderate (IL/WI) Remote

Allstate • McCullom Lake, IL

1d • Remote

About The Position

The individual selected for this role will join a team who primarily handles claims in Illinois and Wisconsin. As a Represented/Litigation adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved. Candidates in the Central and Eastern time zones preferred. This position is not available for California, Alaska, Hawaii, Washington, or Puerto Rico residents.

Requirements

• 3+ years of Casualty Represented or Litigation third-party claim handling experience required
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely, while managing time efficiently.
• Familiarity with insurance policies, coverage, and liability determination.
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
• Knowledge of innovative tools and platforms for effective claims evaluation.
• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.

Nice To Haves

• Illinois and/or Wisconsin Casualty Claim handling experience preferred

Responsibilities

• Live into Allstate’s Claims Culture by caring, empowering, and restoring, and accomplish that by being compassionate, clear, and a committed partner in each casualty claim.
• Lead with empathy, always.
• Confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
• Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
• Incorporate tactics in handling challenging and complex situations during negotiations.
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
• Protect the company financially by executing policies along policy agreements.
• Keep a clear record of your work in a claims system that you will be trained on.
• Ensure timely and accurate documentation is completed as you work on each claim.

Benefits

• Time off
• Healthcare
• Retirement
• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension
• Education reimbursement
• Programs to help you balance work with the rest of your life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed