Bodewell Service Specialist (Remote)

GE Appliances, a Haier company • Phoenix, AZ

4d • Remote

About The Position

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? The Bodewell Service Specialist (BSS) is a key remote dispatch position within Bodewell Field Service. BSS team members play a central role in managing technician schedules, optimizing routes, and coordinating with customers, service managers, and call centers to ensure timely, efficient, and high-quality appliance repair service delivery.

Requirements

• HS Diploma or General Education Degree (GED).
• At least 6 months experience in a high-volume customer service role.
• Excellent organizational skills and attention to detail.
• Excellent oral communication skills, specifically telephone skills.
• Ability to work in an extremely fast-paced, dynamic team environment with many competing priorities and deadlines.
• Must possess a high degree of integrity and ability to maintain confidentiality.
• Must be a motivated self-starter, clear thinker and fast learner.
• Ability to listen actively to correctly understand customer’s requirements, questions or complaints.
• Working relationships with a field-based clientele.
• Ability to learn geography/read a map.
• Data entry experience.

Nice To Haves

• 1-2 year of previous dispatch experience.
• Bilingual candidates are encouraged to apply.
• Previous customer service, appliance, part, dispatch and/or inventory experience.
• Knowledge of Web based systems: FSMS, COPS, or Salesforce equivalent.
• One-year of experience using IBM PC, Microsoft Windows, Word, Excel, PowerPoint, Outlook, etc.
• Flexibility as the work schedule varies and may change at any time.

Responsibilities

• Coordinate daily routes by working closely with Bodewell Appliance Care Experts (technicians), consumers, Consumer Service Managers (CSM’s), and the call center to ensure schedules run smoothly and efficiently.
• Optimize Bodewell technician routes by balancing morning/afternoon workloads, adjusting schedules based on geography, managing forced calls, and verifying that parts will be available in time for appointments.
• Reschedule service calls as needed to minimize customer inconvenience and maximize technician productivity.
• Provide professional customer service via phone and email, ensuring both internal teams and external customers receive timely, accurate, and courteous support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees