Bode Front Desk Agent
About The Position
What You’ll Do Welcome guests and set the tone for their stay with warmth and personality Act as a Nashville insider — recommending music venues, restaurants, bars, events, and neighborhoods Manage arrivals, departures, reservations, and guest communication with care and accuracy Handle concierge-style requests including dining plans, directions, transportation, and event recommendations Anticipate guest needs and create thoughtful, personalized moments Coordinate with housekeeping, maintenance, and leadership to ensure smooth operations Respond to guest requests and resolve issues with confidence and ownership Maintain a welcoming lobby and common spaces that reflect Bode’s social, laid-back vibe Uphold brand standards while bringing your own personality to the guest experience Who You Are Genuinely passionate about hospitality and guest experience Knowledgeable (or excited to become knowledgeable) about Nashville’s neighborhoods, food, music, and culture Friendly, confident, and naturally engaging — guests love talking to you Comfortable multitasking in a fast-paced, guest-facing environment Tech-friendly and quick to learn new systems A team player with a positive, can-do attitude Why Bode A fun, social, design-forward hotel environment A team that values creativity, personality, and connection Opportunities to grow across hotel operations A role where your local knowledge and passion truly matter
Requirements
- Genuinely passionate about hospitality and guest experience
- Knowledgeable (or excited to become knowledgeable) about Nashville’s neighborhoods, food, music, and culture
- Friendly, confident, and naturally engaging — guests love talking to you
- Comfortable multitasking in a fast-paced, guest-facing environment
- Tech-friendly and quick to learn new systems
- A team player with a positive, can-do attitude
Responsibilities
- Welcome guests and set the tone for their stay with warmth and personality
- Act as a Nashville insider — recommending music venues, restaurants, bars, events, and neighborhoods
- Manage arrivals, departures, reservations, and guest communication with care and accuracy
- Handle concierge-style requests including dining plans, directions, transportation, and event recommendations
- Anticipate guest needs and create thoughtful, personalized moments
- Coordinate with housekeeping, maintenance, and leadership to ensure smooth operations
- Respond to guest requests and resolve issues with confidence and ownership
- Maintain a welcoming lobby and common spaces that reflect Bode’s social, laid-back vibe
- Uphold brand standards while bringing your own personality to the guest experience
Benefits
- A fun, social, design-forward hotel environment
- A team that values creativity, personality, and connection
- Opportunities to grow across hotel operations
- A role where your local knowledge and passion truly matter
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
