Bobs Squad Sales Support Associate

Bob's Discount Furniture • Deptford Township, NJ

226d

About The Position

The primary function of a Bobs Squad Support Associate is to represent Bob's Discount Furniture and its products with honesty and integrity while providing exceptional support to guests through all stages of their journey. The goal of the Sales Support Associate is to support the omnichannel experience and to identify root causes of issues to assist stores efficiently in a timely manner.

Requirements

• Flexibility to work a retail schedule that includes nights, weekends, and holidays.
• Ability to effectively use technology and learn new technologies.
• Effective cash handling skills.
• Effective verbal and listening skills.
• Interpersonal and human relations skills.
• Global call center experience.
• Proven analytical and problem-solving skills.
• Ability to use sound judgment and decision making.

Nice To Haves

• Retail background
• Sales experience
• Customer Service experience

Responsibilities

• Be consistently positive, enthusiastic, and respectful in all interactions with guests and co-workers.
• Accurately and honestly represent all company policies, products, and services, to help the store reach quantitative goals the 'BOB'S WAY.'
• Update guest orders into the system accurately and completely across all store locations using BobsBoost.
• Accurately process payments; be responsible for security of cash and other legal tenders in the store and on the phone.
• Ensure the company's assets are properly cared for and in good working condition.
• Answer national incoming calls and respond to guest queries in a timely and courteous manner.
• Stay well informed about Bob's products, pricing and policies.
• Assist guests in using the most appropriate Bob's systems.
• Maintain guest communication on all national open orders and communicate status with guests.
• Provide communication and guidance along the guest journey from pre-purchase to the day of delivery.
• Follow up and complete all training and tasks, including but not limited to, e-learnings and daily tasks assigned by the company and managers.
• Execute all behavioral and operational standards per company policies, procedures, and processes.
• Arrive to work on time dressed according to the Dress Code Policy on scheduled days, which includes being able to work weekends and major holidays.
• Support all company initiatives as directed by Bobs Squad Management or company.
• Attend and constructively participate in all scheduled meetings, workshops and training sessions.
• Ad hoc assignments that support the instore sales function, that include the CPU instore process.

Benefits

• Nationally provided Medical, Dental and Vision Insurance
• Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday
• 401(k) Profit Sharing Plan with a Generous Company match
• Pet Insurance
• Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance
• Financial Planning, Voluntary Legal Benefits and Wellness Plans
• Generous Employee Discount starting on your 1st day
• Additional Employee Discounts through the 'Hays Perks discount program'

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers