Bobcat Parts, Service, and Rental Manager
About The Position
Atlas Bobcat, part of the Atlas Companies, is excited to expand to Kankakee, IL and is hiring a Parts, Service & Rental Manager to lead operations at our new branch opening in summer 2026. This role is responsible for the day-to-day leadership and overall performance of the service, parts, and rental departments . The ideal candidate is a hands-on leader with strong operational skills, a passion for customer service, and the ability to thrive in a fast-paced, team-oriented environment. As a leader in the compact equipment industry, Atlas Bobcat takes pride in delivering exceptional service and support for heavy-duty compact equipment throughout the Chicagoland area.
Requirements
- 3–5 years of customer service experience.
- Management or supervisory experience in a service shop, rental, or parts environment preferred.
- Hands-on equipment experience strongly preferred.
- Experience working with parts and/or rental operations is a plus.
- Self-motivated with the ability to take ownership of responsibilities and work with minimal supervision.
- Strong interpersonal and communication skills at all levels.
- Excellent organizational skills with the ability to manage multiple priorities.
- Proficiency in Microsoft Office applications.
Nice To Haves
- Management or supervisory experience in a service shop, rental, or parts environment preferred.
- Hands-on equipment experience strongly preferred.
- Experience working with parts and/or rental operations is a plus.
Responsibilities
- Lead and oversee daily operations of the parts, service, and rental departments.
- Serve as the primary point of contact for customer inquiries, escalations, and support needs.
- Promote a positive, professional, and safety-focused workplace culture.
- Identify and fulfill over-the-counter customer parts needs.
- Manage parts inventory, including ordering, receiving, stocking, and cycle counts.
- Monitor inventory levels and adjust purchasing to support operational demand.
- Schedule and prioritize equipment repairs to meet customer timelines and maximize technician productivity.
- Ensure work orders are completed accurately, efficiently, and on time.
- Coordinate workflow and communicate clearly with customers regarding service status.
- Identify, source, and supply rental equipment to meet customer needs.
- Ensure equipment is inspected and documented before and after each rental.
- Verify all rental agreements and documentation are complete and compliant.
- Screen customers to ensure rental qualifications are met.
- Monitor rental fleet condition, availability, and utilization.
- Maintain a safe working environment and ensure compliance with all safety policies and procedures.
- Ensure the showroom, shop, yard, and equipment are clean, organized, and well maintained.
- Perform other duties as assigned by management in a professional and efficient manner.
Benefits
- Great Company Culture We value our people and invest in professional development, teamwork, and community through company events such as food trucks, BBQs, holiday parties, retirement celebrations, and sporting events.
- Time to Recharge Generous paid time off (PTO) plus 8 paid holidays.
- Comprehensive Benefits Medical (HSA and FSA options), Dental, and Vision plans.
- Life & Disability Coverage Company-paid Life Insurance, Short-Term Disability, and Long-Term Disability.
- Plan for the Future 401(k) with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
