Boating Support Specialists

Bridge Marina Inc • Lake Hopatcong, NJ

311d • $18 - $22

About The Position

Are you deeply enthusiastic about boating and looking for a rewarding career working on the water? Do you enjoy working with people and solving problems? Do you have excellent communication and organizational skills? If so, you might be the ideal addition to our team! Bridge Marina, located on beautiful Lake Hopatcong (and Sandy Hook, NJ), is on the lookout for a dedicated team member for our 'Boating Support Specialist' position in Lake Hopatcong. Our team is comprised of enthusiastic and welcoming individuals who are passionate about providing safe and enjoyable experiences on the water. We pride ourselves on delivering exceptional boating experiences to our valued guests and boaters. As the Boating Support Specialist, you will play a vital role in ensuring our guests have a fantastic time on the water. Your responsibilities will extend across various departments, including Sales, Service, Operations and Administration. We are looking for someone seeking a dynamic and versatile role that enjoys both customer-facing and administrative skills.

Requirements

• Solid foundation of boating experience to ensure comfort around boats and the marina.
• 2 years of customer service experience.
• 2 years of administration experience.
• 1 year of experience with Office 365, QuickBooks, multi-line phone systems, or equivalent.
• A valid and clean automobile driver’s license.
• Ability to pass a pre-employment background check and drug screening.

Nice To Haves

• Proficiency and interest in using phones, text, email, and web-based tools (experience with QuickBooks, Office 365, Cytracom is advantageous, we provide training).
• Mechanical awareness and the ability to communicate technical concepts in plain language.
• An interest in working on and around the water with boats and boaters.

Responsibilities

• Greeting and assisting guests in person, as well as through email, phone, or text in effort to advance guest relationships and development.
• Working closely with colleagues in Sales, Service, and Operations to deliver top-notch services and support to our guests.
• Assisting with guest development, communication, and customer service projects and administrative support of sales contracts and support documents.
• Assisting with communication to service guests, including light technical communication, administrative support of contracts, invoicing, and documentation.
• Aiding rental, training, club and slip guests with scheduling, questions, directions, as well as supporting administrative tasks of guest documents and or fleet management.
• Supporting Managers with various projects, initiatives and or tasks to aid all departments and overall success of company.
• Maintaining organization of the office and reception area, including materials management and paperwork administration.
• Assisting or managing administrative projects including basic bookkeeping of accounts.

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time