Boat Service Manager

Bass Pro Shops•San Jose, CA

60d•$28 - $32

About The Position

POSITION SUMMARY: The Boat Service Manager manages and provides daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities. ESSENTIAL FUNCTIONS: Supports the Boat Manager in the achievement of the department’s or dealership’s financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals. Provides daily supervision and direction to the associates in the Service Department. Schedules and assigns all service, rigging and warranty work orders; ensure work orders are completed to the customer’s satisfaction on a timely basis. Maintains and constantly strives to increase associate productivity. Maintains a safe, clean and secure work environment. Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. Assists the Boat Manager to staff the Service area with customer oriented associates; participates in interviewing and make recommendations for selection; coordinates training; consults with Boat Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. Resolves customer and associate opportunities with Boat Manager. Assists the Boat Manager with coordination of all “Special Events” to include Boat Shows, Classic events and / or other on or off-site promotional activities. Manages and ensures accuracy of unit and parts inventories. Ensures warranty claims are created, submitted and warranty payments received on a timely basis. Ensures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled. ALL OTHER DUTIES AS ASSIGNED

Requirements

2-4 years in Retail Boating or similar industry
Ability to calculate figures and amounts such as discounts, commissions and percentages
Ability to read and analyze certain reports
Ability to effectively present information and respond to questions from Managers, associates, customers and the general public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
Regular computer work, and sitting
Occasional walking, standing, and lifting
Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans.
Day-to-day work and decisions do not require direction or review by immediate supervisor.
End results are reviewed by supervisor.

Nice To Haves

Supervisory experience is a plus

Responsibilities

Supports the Boat Manager in the achievement of the department’s or dealership’s financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
Provides daily supervision and direction to the associates in the Service Department.
Schedules and assigns all service, rigging and warranty work orders; ensure work orders are completed to the customer’s satisfaction on a timely basis.
Maintains and constantly strives to increase associate productivity.
Maintains a safe, clean and secure work environment.
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
Assists the Boat Manager to staff the Service area with customer oriented associates; participates in interviewing and make recommendations for selection; coordinates training; consults with Boat Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
Resolves customer and associate opportunities with Boat Manager.
Assists the Boat Manager with coordination of all “Special Events” to include Boat Shows, Classic events and / or other on or off-site promotional activities.
Manages and ensures accuracy of unit and parts inventories.
Ensures warranty claims are created, submitted and warranty payments received on a timely basis.
Ensures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled.

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!