Boat Manager

Bass Pro Shops•Fort Worth, TX

12d

About The Position

The Boat Manager supervises the Boat & ATV Department within a BPS or Free-Standing Store location to include sales, finance, service, parts, merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities. ESSENTIAL FUNCTIONS: Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. Meets or exceeds all financial plans as set by the Company. Executes all Sales plans as directed by the Company. Exhibits the highest standards of leadership and coaches all Outfitters to achieve their potential. Opens and closes the store (Free Standing Only) Manages inventory (days on lot, non-currents, used, parts, shrinkage and physical inventory scan results). Maintains product presentation standards for Boat Department or Dealership as set by the Corporate Office. Staffs the Boat Department with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, and coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. Resolves customer and associate issues; consistently strives to improve NPS scores. Performs supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems. Maintains their facility to the standards set throughout the company. (Free Standing Only) Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off of this analysis promoting programs including, but not limited to CLUB Membership. ALL OTHER DUTIES AS ASSIGNED. Maintains TMBC shop and service area in accordance with company policies.

Requirements

Minimum of 3-5 years in Retail Management or management experience within the boating industry
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of other financial, legal, and technical information
Ability to read and analyze certain reports, write reports and business correspondence
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
Demonstrated use of Team concept of Management

Responsibilities

Supports a strong commitment to world class customer service
Meets or exceeds all financial plans as set by the Company
Executes all Sales plans as directed by the Company
Exhibits the highest standards of leadership and coaches all Outfitters to achieve their potential
Opens and closes the store (Free Standing Only)
Manages inventory
Maintains product presentation standards for Boat Department or Dealership as set by the Corporate Office
Staffs the Boat Department with “service” oriented associates
Resolves customer and associate issues
Performs supervisory responsibilities in accordance with the Company’s policies and applicable laws
Maintains their facility to the standards set throughout the company. (Free Standing Only)
Provides a legendary experience for every customer, every time
Maintains TMBC shop and service area in accordance with company policies.
Assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off of this analysis promoting programs including, but not limited to CLUB Membership.
ALL OTHER DUTIES AS ASSIGNED.

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!