BMW Genius - BMW of Raleigh

Holman•Raleigh, NC

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. BMW of Raleigh is looking for a BMW Genius to join their team and the Holman Family! What will you do? The BMW Genius will focus on educating customers about the latest and greatest technology in their new car. After the sale of the car, the BMW Genius will meet with the client to answer all questions in regard to the operation of their vehicle. They will make follow-up calls after the purchase to ensure customer satisfaction. Maintain a complete understanding of all technological aspects of vehicles Communicate effective, efficiently and timely to all guests Inspect each vehicle being delivered to ensure exemplary customer service and a seamless delivery process Thoroughly complete all associate paperwork with the delivery Maintain a professional image in appearance, words and actions What are you looking for? Must have a valid driver’s license with excellent driving record 1+ years of customer service experience Must maintain a complete understanding of all technological aspects of vehicles Communicate effective, efficiently and timely to all guests Follow-up with customers in a timely manner and schedule initial service appointment Have the ability to explain all features on the vehicles (personal settings, navigation, Bluetooth and garage door pairing), the loaner vehicle process, warranty features, roadside assistance and maintenance schedules Introduce customers to the service department team and assist with any follow-up questions #LI-EB1 At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type): Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Benefits: Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements. Artificial Intelligence Statement We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to: Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es). Misrepresent or embellish qualifications, skills, or experience Create false or misleading representations of identity (e.g., deepfakes or altered images/videos) Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process. Equal Opportunity Employment and Accommodations: Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact [email protected] This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. At Holman, we do business The Holman Way by doing the right thing for our employees, our customers, and the community. We are a global automotive leader with more than 6,500 employees across the world delivering exceptional fleet leasing and management services, van and truck productivity solutions, vehicle fabrication and upfitting, powertrain component distribution, automotive retail sales and service experiences, insurance and risk mitigation, and automotive-centric innovative solutions. Headquartered in Southern New Jersey since 1924, we’re looking for talented individuals to join our Great Place to Work certified culture and drive another century of success built on investing in people. Apply today and see why life is better The Holman Way.

Requirements

Must have a valid driver’s license with excellent driving record
1+ years of customer service experience
Must maintain a complete understanding of all technological aspects of vehicles
Communicate effective, efficiently and timely to all guests
Follow-up with customers in a timely manner and schedule initial service appointment
Have the ability to explain all features on the vehicles (personal settings, navigation, Bluetooth and garage door pairing), the loaner vehicle process, warranty features, roadside assistance and maintenance schedules
Introduce customers to the service department team and assist with any follow-up questions

Responsibilities

Educating customers about the latest and greatest technology in their new car.
Meeting with the client to answer all questions in regard to the operation of their vehicle.
Making follow-up calls after the purchase to ensure customer satisfaction.
Maintaining a complete understanding of all technological aspects of vehicles
Communicating effective, efficiently and timely to all guests
Inspecting each vehicle being delivered to ensure exemplary customer service and a seamless delivery process
Thoroughly completing all associate paperwork with the delivery
Maintaining a professional image in appearance, words and actions