BMW Genius Specialist
About The Position
BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC. BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customer. Be a part of our exciting growth by expressing an interest in our BMW Genius Specialist position located in Columbus, OH. The BMW Genius Specialist is responsible for answering any vehicle related questions regarding BMW vehicles from existing and prospect customers, the BMW Dealer network (with specific support to their Genius staff), and internal stakeholders. This role also handles complaints for BMW Vehicles.
Requirements
- High School diploma or GED
- 6-12 months experience in Customer Service, Customer Relations Experience, or similar area
Nice To Haves
- 1-2 years of experience working at BMW Financial Services or with BMW Products (i.e. dealership experience).
- 1 - 2 years Automotive Industry experience.
- 1 - 2 years Sales.
Responsibilities
- Respond to vehicle related inquiries and concerns (received via telephone, e-mail, social media platforms or written correspondence) regarding BMW products, parts, capabilities, technology and others.
- Assist existing and prospective customers with inquiries. Inquiry topics include BMW’s innovations, ordering and package options, features and mobile applications.
- Troubleshoot customer’s vehicle technology.
- Provide support to the BMW dealer network and external partners with complex customer issues and escalate cases and trends when necessary.
- Handle and escalate issues for BMWi and iPerformance vehicles.
- Identify and communicate critical pre-litigation cases and trends such as buyback requests, discrimination/harassment claims, social media and lemon law/legal demands to appropriate parties.
- Identify and escalate high risk product liability claims alleged to have resulted from defects or malfunctions in BMW Group products.
Benefits
- Medical, Dental, and Vision insurance
- 401(k) with Company match and Retirement Income Account
- Employee vehicle program
- Bonus eligibility
- Paid Parental Leave
- Generous PTO and Company paid holidays
- Voluntary Benefits to fit your needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
