BMW BDC Representative
About The Position
BDC Representatives act similar to a liaison between the sales department and prospective customers searching for either a new or pre-owned vehicle. The position is mainly focused on scheduling sales appointments while also supporting other functions of the sales department as necessary. Essential Duties and Responsibilities: Handles guest correspondences with a focus on 100% customer satisfaction; Receives inbound communication on new and pre-owned vehicles; Conducts outbound communication on new and pre-owned vehicles; Project a friendly and helpful demeanor while answering questions and inquiries from customers, and providing general or related vehicle information; Maintain and communicate exceptional product inventory knowledge; Gather and track customer data as directed and accurately enter into CRM; Facilitate timely follow up on internet leads; Employee must be onsite to perform job duties; Performs other related duties consistent with the role and function of the specification as assigned. This does not preclude management from assigning additional, though unrelated, duties.
Requirements
- Excellent verbal and written communication skills
- Ability to work both independently and collaboratively
- Ability to be analytical, problem solve and multi-task
- Excellent organizational skills and attention to details
Responsibilities
- Handles guest correspondences with a focus on 100% customer satisfaction
- Receives inbound communication on new and pre-owned vehicles
- Conducts outbound communication on new and pre-owned vehicles
- Project a friendly and helpful demeanor while answering questions and inquiries from customers, and providing general or related vehicle information
- Maintain and communicate exceptional product inventory knowledge
- Gather and track customer data as directed and accurately enter into CRM
- Facilitate timely follow up on internet leads
- Employee must be onsite to perform job duties
- Performs other related duties consistent with the role and function of the specification as assigned
Benefits
- Competitive Compensation
- Paid Time Off: Vacation Time | Personal Time | Holiday Time
- 401(k) plan with dealer contribution
- Employee Assistance Program (EAP)
- Insurance: Medical, Dental, Vision, Accident
- Disability Coverage: Short Term & Long Term
- Voluntary Life and AD&D Coverage
- Employer Paid Life Insurance Policy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
