BMV Customer Service Representative 2

About the position

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees. The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we invest in our employees, engage our customers, provide sustainable systems, and embrace product innovation.

Responsibilities

• Administer skills tests and evaluate driving skills.
• Assist customers with vehicle/watercraft titles and registration needs.
• Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
• Attend training classes and/or take certification tests as required.
• Maintain privacy of customer and all related records.
• Substitute for Customer Service Representatives as needed.

Requirements

• High school diploma or equivalent.
• Must be 21 years of age or older.
• Must possess a valid driver's license for at least the preceding 12 month period.
• Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Customer service experience.
• Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
• Must be familiar with the operations of all types of motor vehicles.
• Working knowledge of Indiana driving laws.
• Top-notch communication skills.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Able to perform essential functions with or without reasonable accommodation.

Benefits

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
• Deferred compensation 457B account (similar to 401k plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers, Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access