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State of Indiana - Terre Haute, IN
posted about 2 months ago
About the position
The Assistant Branch Manager at the Indiana Bureau of Motor Vehicles (BMV) plays a crucial role in overseeing branch operations and ensuring compliance with agency policies and state laws. This position is designed for individuals who thrive in fast-paced environments and are committed to providing excellent service to customers. The Assistant Branch Manager will work closely with the Branch Manager to manage daily operations, staff training, and customer service, contributing to the BMV's mission of delivering best-in-class services to Hoosiers.
Responsibilities
- Oversee the branch's daily operations.
- Conduct meetings with branch staff.
- Assist leadership with scheduling for the branch.
- Assist with the daily opening and closing of the branch.
- Complete weekly reports.
- Complete daily records for all balances and deposits.
- Aid leadership in the resolution of escalated customer complaints.
- Partner with Branch Manager and HR staff to ensure training, development, evaluation, and discipline is completed in accordance with policy.
- Monitor BMV inventory and office supplies.
Requirements
- High school diploma or equivalent.
- Two (2) years of experience as a manager in a service industry.
- Ability to communicate exceptionally with all variety of employees and customers.
- Experience with writing reports and presenting.
- A high level of critical thinking and the ability to troubleshoot.
- A drive to assist with the training and development of BMV employees.
Benefits
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid new parent leave, Up to 15 hours of paid community service leave, Combined 180 hours of paid vacation, personal, and sick leave time off, 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
