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The BMC Helix ITSM Engineer position is a contract-to-hire role focused on providing engineering and administration support for the BMC Helix ITSM system. The role requires a strong background in troubleshooting, system performance monitoring, and report development, with a specific emphasis on working with BMC Remedy and related technologies. The position is remote but requires travel to Salt Lake City, UT for 1-2 weeks per month.