BMC Helix ITSM Engineer

Eliassen Group-posted about 1 year ago
$156,000 - $176,800/Yr
Full-time • Mid Level
Santa Fe, NM
Administrative and Support Services
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The BMC Helix ITSM Engineer position is a contract-to-hire role focused on providing engineering and administration support for the BMC Helix ITSM system. The role involves troubleshooting, system performance monitoring, and implementing enhancements to improve system reliability. The engineer will work remotely but must be willing to travel to Salt Lake City, UT for 1-2 weeks each month.

  • Navigate Windows Server OS
  • Troubleshoot incidents and problems with the Remedy System
  • Review logs and system performance; report anomalies using the incident management process
  • Use BMC Remedy logs and Developer Studio to troubleshoot complex workflow issues
  • Work with BMC to troubleshoot complex workflow issues
  • Perform patching and deployments
  • Ensure accurate and appropriate use of the system and data via configuration, maintenance, troubleshooting, and report development
  • Support the implementation of system enhancements to improve system reliability and performance
  • Fulfill standard requests such as report development, foundation data updates, and system monitoring
  • Develop BMC AR System and BMC ITSM using Developer Studio
  • Work with Smart Reporting or Helix Dashboards to build reports and dashboards using data from the ITSM system and other data sources
  • Install, upgrade, and troubleshoot BMC ITSM Suite
  • Coordinate large complex Remedy migration, upgrade, and development projects
  • Review complex customer functional requirements and determine how to deploy in Remedy
  • Produce professional-level technical documentation
  • 5+ years of direct BMC Helix ITMS engineering and administration experience
  • 5+ years of direct Helix ITSM experience with a BS Degree in computer science or related field -OR- 8+ years of direct Helix ITSM experience without a BS Degree + a BMC Professional Certification
  • Redhat OS navigation
  • BMC DWP and DWP Catalog (Linux) installation and troubleshooting
  • BMC Remedy Single Sign On (RSSO) installation and troubleshooting
  • Helix Dashboards installation and report creation
  • Experience with containerized infrastructures deploying BMC software
  • Medical (choice of 3 plans)
  • Dental
  • Vision
  • Pre-tax accounts
  • Life insurance
  • Disability insurance
  • 401(k) with match
  • Sick time if required by law in the worked-in state/locality
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