BMC Control-M Operator - 3rd Shift

Accenture-posted about 1 year ago

Full-time • Entry Level

Juneau, AK

Professional, Scientific, and Technical Services

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The BMC Control-M Operator role is part of the Production, Scheduling, and Controls Team, providing 24x7 job scheduling and monitoring services using BMC Control-M software. The operator will monitor and analyze job schedules, consult with technical staff, and support IT infrastructure, ensuring efficient operations and problem resolution.

Provide support services for the Production, Scheduling and Controls Team.
Perform enterprise scheduling and analysis utilizing BMC Control-M software.
Monitor and analyze job schedules and consult with appropriate functional, programming, and technical staffs to optimize job schedules.
Support the information technology and systems infrastructures.
Conduct analysis including planning, designing, and evaluating a variety of information technology tools.
Respond to triage requests submitted by Tier I and II specialists to provide guidance and support for system needs and upgrades.
Troubleshoot and resolve problems efficiently with minimal supervision and escalate complex issues as needed.
Implement standards for computer operations for compatibility between hardware and software.
Run tests on and maintain operating system and related software.
Schedule, perform, and monitor system backups and perform data recoveries when necessary.
Perform root cause analysis, diagnostics, and monitoring on various production systems.
Engage in planning and designing of new platforms and integrating new technologies into existing infrastructure.
Create and maintain relevant systems documentation and user guides.
Assist with creating and reviewing technical system recovery plans to reduce downtime during outages.
Review the problem management register and identify actions.

Bachelor's Degree in Information Technology, Computer Science or a related field.
1-2 years of experience in information technology, systems administration or other IT related field.
CompTIA Security+ certification.
Ability to maintain government clearance or investigation.

Experience with Windows/Unix systems administration.
Knowledge of Windows/Unix Application Support.
Familiarity with Web Server technologies (IIS, Tomcat, WebLogic).
Ability to analyze, troubleshoot and resolve basic/routine system hardware, software or networking related problems.
Exceptional customer service skills.

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