About the position
Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Proactively interacts with patients, family, and staff to ensure that customers have a positive first impression, that all interactions are helpful, and all needs are taken care of in a prompt and professional manner. Responsible for providing personalized service to every customer in accordance with the standards for the hospital. Serves as primary resource for visitors and guests seeking information, assistance or recommendations and acts as a liaison between guests and other departments in an effort to provide exceptional customer service.
Responsibilities
- Provides a warm welcome to patients, families and visitors upon arrival.
- Anticipates the customers needs and concerns, answers their questions, and takes the appropriate action.
- Provides way finding services for patients and visitors to various hospital locations.
- Informs patients, families, and visitors of hospital services, features, and amenities.
- Answers questions in person or by phone for our visitors, families, or other customers.
- Answers incoming telephone calls to determine purpose of a call, and to forward the call to the appropriate patient, personnel or department.
- Follows up with customer concerns and complaints, assists in resolution of issues in a timely manner offering service recovery methods when needed.
- Knowledge of hotels, local events, venues and transportation options.
- Actively participates in activities to improve the job.
- Assists in maintaining location appearance and individual work area.
Requirements
- High School diploma or Equivalent.
Nice-to-haves
- Two years experience in a high contact customer service position or equivalent setting with demonstrated above standard performance.
