Bloomingdales Credit Customer Care Specialist, Hydrid Flex Mid Shift with weekends

Macy's • Roseville, MN

290d

About The Position

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. Bloomingdale's Credit Experience Advocates are responsible for delivering an intimate and distinctive customer experience by responding to Bloomingdale's customer inquiries via phone, chat, or email. Experience Advocates will provide full ownership to credit related inquiries, seizing the opportunity to rewrite the end of the story. Experience Advocates will leverage an environment of continuous learning and education to foster and achieve creative resolutions. We are driven by our desire to win with our customers by being available, knowledgeable, and always engaging.

Requirements

• Ability to integrate Bloomingdale's customer experience model into all interactions.
• Adaptable and able to adjust quickly to changing customer expectations and needs.
• Ability to be a self-starter who is comfortable taking the initiative to learn new things; strong decision-making abilities; strong analytical skills.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Experience in customer service or a related field, preferably in the credit services industry or luxury selling.
• Strong verbal and written communication skills.
• Empathic, patient, and professional while dealing with customers, especially in stressful situations.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.
• High-School diploma or related experience.

Responsibilities

• Deliver a luxury customer experience through greeting and engaging the customer and providing a genuine and friendly interaction.
• Respond to customer inbound calls, chat, or email in an efficient and friendly manner, always conveying empathy for customer friction points.
• Promote and communicate current sales and loyalty promotions.
• Conduct extensive account research to provide appropriate resolution to customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters, including following up with the customer as needed.
• Accurately record and maintain customer information, interactions, and case details in agent desktop systems.
• Engage and collaborate with stores, key stakeholders and business leadership on complex and escalated situations.
• Be entrepreneurial and leverage elevated empowerment to manage appropriate customer accommodations.
• Always act with integrity, humanity, humility, and respect.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

What This Job Offers

• Job Type: Full-time
• Industry: General Merchandise Retailers
• Education Level: High school or GED