Bloomingdale's Credit Customer Care Specialist, Hybrid Flex Various Schedule w/ weekend days

Macy's Jobs•Tampa, FL

8d•Hybrid

About The Position

Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. Bloomingdale’s Credit Experience Advocates are responsible for delivering an intimate and distinctive customer experience by responding to Bloomingdale’s customer inquiries via phone, chat, or email. Experience Advocates will provide full ownership to credit related inquiries, seizing the opportunity to rewrite the end of the story. Experience Advocates will leverage an environment of continuous learning and education to foster and achieve creative resolutions. We are driven by our desire to win with our customers by being available, knowledgeable, and always engaging.

Requirements

Ability to integrate Bloomingdale’s customer experience model into all interactions
Adaptable and able to adjust quickly to changing customer expectations and needs
Ability to be a self-started who is comfortable taking the initiative to learn new things; strong decision-making abilities; strong analytical skills
Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
Experience in customer service or a related field, preferably in the credit services industry or luxury selling
Strong verbal and written communication skills
Empathic, patient, and professional while dealing with customers, especially in stressful situations Enjoy meeting people, learning about them, and sharing information
Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
High-School diploma or related experience
This position requires talking, sitting and reaching with arms and hands.
Involves sitting and talking for at least two consecutive hours, lifting at least 10lbs., stooping, kneeling, and crouching
Reaching, including above eye level
Involves close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment
Able to navigate multiple computer applications from a dual monitor setup

Responsibilities

Deliver a luxury customer experience through greeting and engaging the customer and providing a genuine and friendly interaction
Respond to customer inbound calls, chat, or email in an efficient and friendly manner. Always conveying empathy for customer friction points.
Promote and communicate current sales and loyalty promotions.
Conduct extensive account research to provide appropriate resolution to customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters, including following up with the customer as needed
Accurately record and maintain customer information, interactions, and case details in agent desktop systems.
Engage and collaborate with stores, key stakeholders and business leadership on complex and escalated situations showing our customers that our connection makes us like No Other Store in the World.
Be entrepreneurial and leverage elevated empowerment to manage appropriate customer accommodations.
Always act with integrity, humanity, humility, and respect.
Regular, dependable attendance and punctuality.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails.

Benefits

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume