Blood Collection Staff Customer Service

American Red Cross • Muskegon, MI

409d • $39,666 - $39,666

About The Position

The American Red Cross is seeking individuals to join their team as phlebotomists, where they will utilize healthcare and customer service skills to assist in the blood collection process. This role involves collaborating with team members to create a welcoming environment for volunteer donors, ensuring safety procedures are followed, and contributing to a meaningful mission of saving lives. The position offers paid training and opportunities for career growth within a respected humanitarian organization.

Requirements

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with a good driving record is required.
• Physical ability to lift, push or pull heavy weights, good manual dexterity, and the ability to sit or stand for long periods is required.
• Basic computer skills and proficiency with Microsoft Office applications are required.

Nice To Haves

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
• Prior leadership experience.

Responsibilities

• Connect personally with donors and help them understand the impact of their donations.
• Collaborate with teammates to create a welcoming environment for volunteer donors.
• Ensure attention to detail to meet blood collection goals and regulatory requirements.
• Drive Red Cross vehicles and assist in setting up and tearing down equipment at donation sites.

Benefits

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED