Blood Collection Staff Customer Service

American Red Cross • Madison, WI

452d • $42,266 - $59,051

About The Position

The Blood Collection Staff at the American Red Cross plays a vital role in the blood donation process, utilizing healthcare and customer service skills to assist donors. This position involves setting up and transporting equipment, creating a welcoming environment for donors, and ensuring compliance with safety procedures during blood collection. The role offers paid training and opportunities for career growth within a humanitarian organization dedicated to saving lives.

Requirements

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with a good driving record is required.
• Physical ability to lift, push or pull heavy weights and adapt to long hours.

Nice To Haves

• LPN/RN Licensure
• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
• Prior leadership experience.

Responsibilities

• Connect personally with donors and listen to their stories.
• Collaborate with teammates to create a welcoming environment for volunteer donors.
• Ensure compliance with regulatory requirements during blood collection.
• Drive Red Cross vehicles and assist in setting up and tearing down equipment at donation sites.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Family leave
• Flexible spending account
• Health insurance
• Paid holidays
• PTO starting at 15 days a year
• 11 paid holidays including core and floating holidays
• Employee Assistance Program
• Short and Long Term Disability Insurance
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED