Blended Support Specialist (PRN / Part-Time)

Emerald Therapy Center • Paducah, KY

5d

About The Position

Lumera Healthcare is seeking a flexible, dependable Blended Support Specialist to provide as-needed coverage across our outpatient clinics. This is a part-time, PRN role that will be cross-trained in front desk operations, call center support, and medical assistant–adjacent functions. The ideal candidate is a quick learner, adaptable, and able to respond to clinic needs with short-notice availability.

Requirements

• Energetic, patient, compassionate, and highly service-oriented.
• Strong ability to remain calm under pressure, multitask, and problem-solve in high-stress or fast-paced environments.
• Comfortable managing emergent situations, including escalation protocols when a patient expresses suicidal ideation.
• Able to set and maintain professional boundaries while adhering strictly to HIPAA and established clinical and administrative protocols.
• Demonstrates professionalism, sound judgment, and composure at all times.
• Ability to learn multiple workflows quickly and shift between roles as needed.
• Availability to be called in on short notice to support clinic operations.

Responsibilities

• Schedule patient appointments in accordance with established protocols.
• Maintain clear, professional communication with patients, families, and staff via phone, email, and secure messaging platforms.
• Provide ongoing support to patients and their families to ensure timely access to appropriate care.
• Assist medical providers with inbound phone and fax requests for medication refills, following established procedures.
• Ensure effective communication with nursing staff, physicians, and other relevant personnel.
• Maintain timely, accurate documentation within electronic health records and facility databases.
• Attend mandatory staff meetings and training sessions, demonstrating commitment to professional development and adherence to organizational policies.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed