BizOps Senior Engineer

MasterCard • O'fallon, MO

137d • $94,000 - $157,000

About The Position

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.

Requirements

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
• Ability to read, write, and understand code in one of the programming languages.
• Strong understanding of DevOps principles, practices along with configuration management.
• Experience in operational and resilience designing, building, and operating large-scale, distributed systems.
• Appetite for change and pushing the boundaries of what can be done with automation.
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Systematic problem-solving approach, analytical, coupled with strong communication skills and a sense of ownership and drive.
• Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
• Strong leadership and mentoring skills.
• A passion for observability, automation and continuous improvement.
• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
• Ability to balance doing things right with fixing things quickly.
• Comfortable collaborating with cross-functional teams to ensure that expected system behavior is understood and monitoring exists to detect anomalies.

Nice To Haves

• Expert coding experience in one or more of the following: C++, Java, Spring Framework, Python, Go, Spark, Bigdata, GRPC.
• Familiarity with cloud platforms like AWS, Azure, or GCP.
• Experience with Message Queue (MQ) technologies like RabbitMQ, Event Broker, Kafka, or ActiveMQ.
• Background on cloud native tooling and orchestration technologies (Kubernetes preferred).
• Experience in observability tools such as Splunk, Dynatrace, Prometheus, Datadog, Grafana, and Monitoring as a Code.
• Experience in production support environments and ITIL processes.
• Experience with industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, Groovy and Chef.
• Understanding of client-server relationships, network concepts, stack trace analysis, load balancers, application firewalls, operating system navigation, logging and monitoring methods, high availability and business continuity planning, caching concepts, and configuration management.

Responsibilities

• Serve as the primary contact responsible for the overall application health, performance, and capacity.
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.
• Perform operability and resilience design and implement and maintain highly reliable and scalable infrastructure.
• Perform root cause analysis of incidents and collaborate with development teams to resolve issues.
• Stay up to date with the latest technologies and trends in SRE and cloud computing.
• Participate in on-call rotations and be available to respond to critical incidents.
• Complete end-to-end run ownership of the product.
• Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.
• Automate data-driven alerts to proactively escalate issues.
• Work with development teams to establish SLOs and improve reliability.
• Tackle complex development, automation, and business process problems.
• Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation, and refinement.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating.
• Perform operational and resilience design and implement solutions for capacity planning and performance optimization.
• Increase automation and tooling to reduce toil and manual intervention.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree