BIT Engineer

State of Nebraska • Lincoln, NE

23h • $25

About The Position

Nebraska Public Media is hiring a Broadcast IT Engineer through the State of Nebraska to support the systems that power our statewide radio and television networks. In this role, you will maintain, troubleshoot, and enhance broadcast and IT infrastructure to ensure reliable, high-quality content delivery across multiple platforms. This is an opportunity to work with cutting-edge technology in a collaborative, mission-driven environment serving communities across Nebraska. Under limited supervision, performs work in one or more of the following IT areas: hardware and software support, network support, development efforts for multiple processing platform automated operations, special applications or projects, performs computer room design, application of network communications regulations and principles, the use of precision instruments and technical equipment, and the installation, diagnosis, repair, and calibration of communications equipment, systems administration, research, procurement, and/or training; performs related work as assigned. This is the first level in the series. Incumbents in this class independently perform journey level work at full performance. Work involves configuration and alterations of the Government wide/Statewide network. Positions in this class advise customers regarding the capacity, cost, and placement of the network/systems, and provide limited network solutions in circumstances where decisions are made within established parameters. Analysts may do some server hardware and software installation/updates and have responsibility for print/ghost servers, but do not have responsibility for administration of servers housing major applications/programs. Positions perform some analysis of network components such as switches, routers, cabling, and load balances.

Requirements

• Associate degree in computer science and two years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-for-year basis.
• OR Post high school coursework in computer science and three years of related technical and business experience. Any equivalent combination of education and experience will be considered.
• KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Knowledge of: network planning, design, and evaluation; computer systems facilities support design and evaluation; memory structure; buffers and registers; networking; network application interfaces; specification development and writing; electronic communications networks; computer systems, telecommunications, and network theory; distance communication systems; operational needs regarding data communications, computer hardware and software; applications and user systems; operating systems and utilities; peripherals; testing equipment; hardware and software interfacing; user needs analysis; data storage and security; agency rules/regulations and policies/procedures; computer assembly.
• Theory and principles of communications and electronics; applicable standards and procedures regarding network/system installation and related documentation.
• agency mission and programs, policies/procedures, rules/regulations; divisional policies/procedures; software, procedures and practices used to prepare the batch production schedule; predecessor/successor relationships; schedule maintenance and workload performance analysis processes; Job Control Language concepts and techniques; forms overlay development practices; printer capabilities and printer software, software used to move executable program modules from test to production; current change management software; current problem management software; system software tools used by CDP Operations; hardware configuration functions and capabilities; computer room design and space planning concepts; CDP Operations Standard Operating Procedures development processes; project management concepts and techniques; computer programming languages and development methodologies
• Skill in: developing and implementing solutions to problems; operations analysis; identification of key causes; systems evaluation; technology design; identifying downstream consequences; critical thinking; troubleshooting; instructing; testing; equipment selection; solution appraisal; judgment and decision making; communicating information with others; operation and control of systems/equipment; time management; management of material and financial resources; product inspection; installation of hardware/software; repairing machines/systems using the needed tools; equipment maintenance.
• Active listening and learning; analytical thinking; judgment and decision making; operations analysis; organizing, planning and prioritizing work; processing information; troubleshooting; research and analysis; job control language preparation; forms overlay preparation; project management organization, setting up controls and monitoring the activity; programming.
• Ability to: communicate information to others electronically, telephonically, on paper, and in person; read, understand, and listen to communications from others; shift back and forth between two or more activities or sources of information; recognize a problem; see details of objects at close range (within a few feet of the observer); apply general rules to specific problems to come up with logical answers; follow multiple step instructions; recognize and identify the degree of similarities or differences between individual characteristics; combine separate pieces of information, or specific answers to problems, to form general rules or conclusions; concentrate and not be distracted while performing a task over a period of time; exert maximum force to lift, push, pull or carry objects weighing up to 50 pounds; stoop, kneel, crawl, crouch, and endure prolonged standing; move hands, feet and/or to manipulate small objects rapidly and accurately in accordance with visual stimuli.
• perform physical tasks of installing communications equipment including ability to hear, climb, squat, bend, reach, twist, grasp, push, pull, kneel, lift hand over head, stand for periods of time, walk distances; calculate solutions to mathematical problems; communicate verbally and in writing with coworkers and clients/customers; interact with others to resolve technical problems; schedule, and coordinate work assignments of other workers; supervise/lead and train other technical or analytical workers; develop and evaluate employees.
• Analyze data and information; solve complex problems; develop constructive and cooperative working relationships; evaluate information against standards; recognize differences/similarities; reason inductively; make decisions and solve problems’
• monitor processes/surroundings; provide consultation and advice to others; develop clear concise documentation that effectively communicates the desired message; follow change management and problem management processes and procedures to resolve issues;
• : work independently; work under stress and pressure of critical deadlines; interact effectively with a wide range of personalities; develop clear, concise documentation that effectively conveys the desired message; listen and interpret the meaning of the words being used and respond in an effective manner; manage time effectively.

Responsibilities

• Assembles and tests equipment (including peripherals)
• Repairs equipment
• Performs preventative maintenance
• Limited site inspection/review
• Minimal VM/CMS user support
• Determines hardware/software configuration requirements to satisfy client needs
• Resolves hardware/software problems
• Plans/oversees hardware/software installation
• Responsible for agency hardware/software inventory
• Provides assistance to clients on all hardware/software, including PC operations systems
• Customize software parameters
• Research computer operation hardware requirements
• Develop hardware installation plans to include floor plans, installation schedules, back-up plans
• Investigating impact of implementing new hardware devices in operations environment
• Monitor and maintain computer operations software
• Codes and tests operations software programs
• Investigating impact of implementing new software products in operations environment
• Prepare special forms overlays used by laser printers
• Organize information for report distribution and archival process
• Install implement and update computer distribution and archival process
• Installs, maintains, repairs cabling
• Troubleshoots data communication problems
• Installs/maintains/repairs network components (hubs/cau/mau…)
• Monitors network performance
• Vendor contact for maintenance/repair
• Plans/oversees site network preparation
• Coordinates and maintains daily and on-going operations and maintenance of the state government/statewide communication network system by installing, programming, upgrading, repairing, configuring, and modifying components to optimize network performance.
• Calibrates network/system equipment.
• Assists in Government wide/Statewide network/system planning and design.
• Schedules installations and service orders.
• Coordinates installation and maintenance services with agency staff, vendors, and as needed assigned workers.
• Initiates service requests to install and remove lines, change features, and maintains database.
• Assists in the installation of new or enhanced communication software, particularly upgrades such as communication software (modem), paging software, videoconferencing software, test equipment software (micro test and fluke).
• Makes recommendations and coordinates changes in communication requirements caused by changes in the business needs of agencies, such as upgrading systems and features.
• Resolves the majority of routine change orders or operating problems in all areas of the communication network/system.
• Provides technical support to other network/system administrators.
• Submits work orders to outside contractors or vendors and follows up on service provided to ensure service needs were met.
• Provides technical support for a state government/state-wide communication network/system.
• Serves as a consultant and/or technical troubleshooter for network/system equipment, facilities, and peripherals to customers to address their operational and technical needs.
• Answers questions regarding communications problems or network/system capabilities.
• Identifies potential system failures and operating problems, initiates repair or replacement of failed components.
• Evaluates and tests network/system equipment to determine if repairs are cost effective or surplus/disposal is warranted.
• Schedules and trains customers and other workers on proper use and operation of existing, new, or upgraded products.
• Consults with customers to determine system needs and interests.
• Provides technical support to other agency network/system administrators.
• Advises technician level network staff or customers, when needed, to trouble shoot and diagnose network/system equipment using specialized network/system diagnostic equipment
• System back-ups
• Maintains user Ids and authorizations
• Plans and monitors system backups
• Recovers/rebuilds user files
• Monitors system performance
• Installs server hardware/software products on the server under direction
• Manages system disk space
• Distributes and manages client software via the network
• Troubleshoots and maintains network servers hardware
• Participates in the collection and maintenance of databases of inventory of network/system equipment, supplies, and materials.
• Advises technician level network staff or customers, when needed, to ensure federal and state regulatory and statutory requirements are met and maintained.
• Collects and records equipment inventory information.
• Assigns and schedules work of assigned staff or other agency staff and/or contractors for communication equipment installation projects or specific components
• Upon request, provides research on technical products
• Tests new hardware/software for possible deployment
• Receives ordered software
• Monitor outstanding purchase orders
• Evaluate vendor performance
• Reviews purchasing paperwork
• Vendor contact for active orders
• Participates in the evaluation process of bids and/or requests for proposals, evaluates and tests new and existing network products, documents findings.
• Research hardware and software market and pricing for services and equipment.
• Verifies billing charges and passes information onto financial staff for appropriate rebilling.
• Arranges for or coordinates the pickup, delivery, and acceptance of deliveries of vendor supplied network/system equipment, materials and supplies.
• Attends in-service training programs, technical/professional workshops/conferences; reviews/research technical journals/books/literature, and shares information with peers and other technical experts to learn/keep informed about modified procedures or techniques and new advances in a field of study and to identify available best practices, technologies, methodologies, and equipment pertinent to work assigned.
• Provides technical assistance, information, and advice to agency staff, coworkers and others on the installation and operation of network/system equipment and services.
• Reads and interprets network/system diagrams, verbal, or written communications orders, building blueprints and floor plans, and technical specifications to perform the installation and diagnosis of network/system equipment.
• Plans and coordinates installations and other hands-on work done by technician level workers to ensure provision of quality and timely completion of communication operations or projects.
• Report and documents problems with problem management system
• Submit documentation to change management system
• Research and resolve operation change and problem management issues
• Research and develop data required to create batch production schedule
• Determine predecessor/successor relationships for scheduled jobs
• Maintain executable Job Control Language used in production schedule
• Maintain restart instruction used to restart production jobs
• Monitor workload to determine proper placement of job in schedule
• Make changes to batch schedule as requested
• Provides informal training for small groups (mainly software)
• Recommendation for training topics
• Client contact for computer-based training
• Liaison with hardware maintenance vendor
• Collects and summarizes network operation data
• Provide on-call support (off hours)
• Consults with clients on specific technical issues
• Provides mentoring and guidance on assigned tasks to other information technology employees
• Completes or reviews work logs documenting services provided to customers.
• Submits work logs to supervisor for review or approval, and billing purposes.
• Maintains adequate inventory of network/system equipment, materials, and supplies.
• Serves as liaison between other agency or State Network staff members and contractors or customers for types of services available, requested, and received.
• Plans independently daily work assigned personally or to other workers
• Participates in planning and problem determination and resolution.
• May supervise or lead other technical or analyst workers
• Preparing documentation to support automation activities
• Prepare project status reports
• Provide technical interface between operations and clients

Benefits

• We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.
• Your paycheck is just part of your total compensation.
• Check out all that the State of Nebraska has to offer!
• Benefit eligibility may vary by position, agency and employment status.
• For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree