The Bistro Supervisor - 2nd Shift

AHC Hospitality•Grand Rapids, MI

About The Position

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here. This is a full-time position requiring weekend availability. This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more. SUMMARY: Assists with the daily operations of the Bistro, including front of the house and the kitchen. Coordinates and trouble shoot functions to ensure that guests are given superior service. This is done by performing the following functions directly or through others.

Requirements

Shift management and delegation
Complaint resolution and service recovery
Food Safety knowledge
Alcohol service compliance
Cash handling
Inventory management and ordering
High school diploma or general education degree (GED).
Six months to one year of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Consults with the Food and Beverage Manager about serving arrangements, additional associates and equipment needed for Bistro
Will mainly work mornings to support the AM team. Will be scheduled when busy or when F&B Manager is off. Shifts may vary.
Covers bistro shifts if needed, short staffed or in an emergency.
Assists with training for bistro staff.
Needs to be Servsafe certified.
Needs to be TIPS certified
Enforces and upholds health department and Marriott policies and standards.
Responsible for following and enforcing Marriott QA standards.
Responsible for overall restaurant cleanliness
Oversees and help maintain the grotto standards and cleanliness
Maintain bookings for the Gallery/Open Table—ensuring all bookings have the details needed
Ensures that all associates act in a highly professional, respectful manner at all times.
Ability to direct all associates to maintain a strictly professional level of guest service.
Assists with scheduling for the Bistro
Attends department meetings in F&B Managers absence
Enforces the hotels green policies
Assists with handling and documenting of employee issues with staff.
Aid to meet and exceed our F&B financial goals
Assist with Bistro inventory and orders
Aid to meet and exceed our F&B Guest Voice goals while also aiding to respond to reviews
Maintains a positive working relationship with other departments.