Bistro Server - Full Time - 1st Shift

AHC Hospitality•Grand Rapids, MI

About The Position

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here. This is a full-time position with 1st shift hours. Weekend availability required. This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more. SUMMARY Fulfill the daily operations of the Bistro including guest service, room service, table service, counter service, deliveries and side work. Follow the expectations of AHC and Marriott Corporate including following QA standards. Create a teamwork environment in the bistro and produce quality service to each guest.

Requirements

High school diploma or GED; related experience and/or training.
Must have some restaurant experience.

Responsibilities

Bistro service includes counter service, barista, food running, table service, room service and deliveries
Maintain daily set up and/or breakdown of the bistro by following daily checklists
Know each menu item and its ingredients. Know what happy hour and CYO pasta are.
Be aware of events in the area. Be able to give suggestions to our guests
Follow and Maintain QA specs. Use the correct service lingo according to QA standards.
Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log
Strives to exceed guest satisfaction and looks for ways to provide the best possible service
Understands all facets of job responsibilities and displays the skills necessary to complete tasks
Complete daily cleaning duties and side work tasks, takes pride in their work
Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy
Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
Displays a positive courteous and polite attitude, works well with others
Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed
Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
Utilize time well and is productive throughout the entire shift while meeting department standards
Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
Follow the AHC safety standards of our hotel
Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.
Answering the telephone, taking room service and delivery orders. Preparing these orders accurately and delivering following QA guidelines.
Actively taking care of each guest according to Marriott standards and department standards
Monitoring food waste
Maintain Bistro cleanliness and overall deep cleaning
Attending Department Meetings
Communicating with your management or team members
Follow our hotel green policies
Following Marriott and Health Department Specs
Actively work in the bistro in designated area: counter service, barista, running food, tables service, room service
Any other additional responsibilities that may be asked by General Manager or Food and Beverage Manager.