Bison Lodge Host & Ranch Ambassador

Makar Hotels And Resorts LMR LLC•Big Sky, MT

7d•Onsite

About The Position

The Bison Lodge Host & Ranch Ambassador is a distinguished hospitality professional who delivers the highest level of personalized service to our most discerning guests. This dual-function role serves as the dedicated host for Bison Lodge—our premier luxury accommodation—while transitioning to the Ranch Ambassador role when the lodge is unoccupied. As the Bison Lodge Host, this individual acts as the single point of contact between guests and all ranch operations, orchestrating a seamless, ultra-personalized experience that anticipates every need. They provide western hospitality service including private transportation coordination, bespoke provisioning, discreet housekeeping, beverage service, and execution of curated experiences designed by our pre-arrival concierge team. When Bison Lodge is not in use, this role expands to serve as Ranch Ambassador—bringing an unwavering commitment to hospitality across the entire property, striving to exceed guest expectations with thoughtful, personalized service. This position is built for someone who approaches every interaction with creativity, warmth, and a passion for making every guest feel special.

Requirements

Minimum 5-7 years of experience in luxury hospitality, private service, or guest services, with demonstrated expertise in personalized, high-touch service roles
Strong communication and interpersonal skills, with the ability to connect meaningfully with guests and colleagues at all levels and effectively coordinate across departments
Creative problem-solver with the ability to anticipate guest needs and go beyond traditional expectations to improve their experience
Proven ability to manage multiple priorities and maintain the highest service standards in a dynamic environment
Deep knowledge of luxury hospitality standards and best practices in personalized service
Working knowledge of basic cocktail preparation, wine service, and beverage presentation
Valid driver's license with clean driving record and comfort driving various vehicle types
Proficiency with hospitality management systems and communication platforms
Understanding of dietary restrictions, food safety, and proper food handling
Ability to learn and utilize property-specific systems and protocols
Strong organizational skills and ability to execute detailed plans created by others
Uncompromising discretion and respect for guest privacy
Exceptional attention to detail and commitment to excellence
Flexible and proactive approach, willing to adapt to the evolving needs of guests and the property
Natural warmth and genuine desire to serve others
Ability to work independently and collaboratively, ensuring smooth communication across departments
Deep knowledge of (or quick ability to learn) the Ranch and its offerings, with a passion for sharing this knowledge in a meaningful way
Excellent follow-through and ability to execute plans created by pre-arrival team with precision
Ability to stand, walk, bend, and lift up to 30 lbs. for extended periods
Comfortable working both indoors and outdoors, adapting to various weather conditions including extreme temperatures
Ability to manage multiple guest interactions simultaneously while remaining calm, composed, and discreet
Proactive in noticing small details that contribute to the overall guest experience and service quality
Flexibility to work varied schedules including early mornings, evenings, weekends, and holidays based on Bison Lodge occupancy and guest needs
Ability to engage across departments and provide seamless service to ensure an exceptional guest journey
Willingness to reside on or near property for immediate response to guest needs when Bison Lodge is occupied

Responsibilities

Serve as the dedicated point of contact and liaison between Bison Lodge guests and all ranch departments, ensuring seamless communication and service delivery
Collaborate closely with pre-arrival concierge team to receive guest preference profiles, itineraries, and special requirements
Execute personalized experiences and arrangements planned by the pre-arrival concierge team
Maintain detailed notes on guest preferences throughout their stay and communicate updates to pre-arrival team for future visits
Coordinate all on-property services, activities, dining reservations, and special requests through centralized communication with ranch operations
Arrange and provide private transportation for Bison Lodge guests throughout the property and to off-site destinations as needed
Coordinate vehicle scheduling with transportation manager to ensure Bison Lodge guests are on schedule with itinerery timings
Ensure vehicles are immaculately maintained and stocked with guest preferences (beverages, amenities, etc.) when being used by Host and returned to transportation team clean and ready for other drivers
Plan routes and timing to optimize guest experiences and privacy
Conduct personalized grocery shopping and provisioning based on guest preferences and dietary needs provided by pre-arrival concierge
Stock Bison Lodge kitchen, bar, and pantry with requested items prior to arrival and replenish throughout stay
Manage inventory of lodge provisions and coordinate with culinary team for custom requests
Communicate provisioning needs and timing with appropriate departments
Perform discreet housekeeping duties including tidying, organizing, and maintaining pristine presentation of all lodge spaces
Coordinate with housekeeping team for deep cleaning while managing guest privacy and service timing preferences
Monitor lodge condition and promptly communicate maintenance needs to maintenance team
Ensure all amenities, linens, and guest touchpoints meet LMR standards throughout the stay
Reset and prepare spaces after guest use (dining areas, living spaces, outdoor areas)
Prepare and serve basic cocktails, wine, and beverages according to guest preferences and requests
Maintain working knowledge of basic cocktail recipes and Bison Lodge guest drink preparation preferences
Set up and serve in-lodge dining experiences in coordination with culinary team when needed
Manage bar inventory, glassware, and service equipment for Bison Lodge
Communicate any special beverage requests to F&B team for guidance or preparation
Execute personalized itineraries and experiences designed by pre-arrival concierge team
Coordinate with all LMR department teams as needed to deliver planned arrangements seamlessly
Anticipate opportunities to create memorable moments and exceed expectations during guest stay
Support special occasions (anniversaries, proposals, celebrations) with creativity and discretion as planned by pre-arrival team
Provide on-the-ground knowledge of ranch activities and current conditions to enhance guest experiences
Communicate guest feedback and requests back to management and relevant departments
Maintain a proactive presence across the property, engaging with guests to ensure their needs are met and their expectations exceeded
Foster an atmosphere of genuine hospitality by anticipating guest needs and providing personalized recommendations that enhance their stay
Address guest concerns with empathy and creativity, coordinating with appropriate departments to ensure solutions and satisfaction
Actively listen to guest feedback, finding ways to improve their experience and offering additional touches of service that reflect the Ranch's values
Work closely with all departments—Front Desk, Activities, F&B, Housekeeping, and Maintenance—to ensure a cohesive and seamless guest experience
Collaborate with team members to ensure smooth service and contribute to a supportive, welcoming environment for all staff and guests
Stay informed about the Ranch's amenities, activities, and surrounding areas to provide guests with tailored, informative suggestions
Serve as a communication bridge between guests and various departments, ensuring requests are properly conveyed and fulfilled
Lead by example in demonstrating exceptional hospitality and a commitment to quality service
Encourage a culture of thoughtful and innovative service, inspiring others to look for ways to elevate the guest experience
Embody the mindset of exceptional hospitality—focused on building connections, solving problems creatively, and offering genuine service that elevates the guest experience

Benefits

All hourly employees will be able to participate in our seasonal bonus program. Each hourly employee will receive $1 per hour worked per season and $1.50 per overtime hour worked. Employees who are terminated or resign from their position before the end of each season, will not be able to participate in this program. If the season is cut short due to business levels, the employee will still participate in this program. Positions that are contracted at a shorter term, like the Outdoor Youth Adventures program, this employee will be able to participate in this program. All hours worked outside of these seasonal ranges will not apply to this bonus program.
You will have access to our staff cafeteria which provides 3 meals a day, as well as a large selection of grab and go items to suit anyone’s day.
In addition to your hourly rate, you will receive a ranch gratuity unique to us.
If there are openings, you have free access to the following in the summer season: horseback riding, Outdoor Youth Adventures Program, Yellowstone National Park Tours, yoga, and mountain biking. During the winter months, you will have access to 50 Miles of world renown cross country ski trails right outside your back door.
If you remain with us for 1 full year and worked a minimum of 1560 hours during our 12-month lookback period (that takes place at the end of each year), you are eligible to move to full-time status. Full-time status means Vacation and Sick pay, medical, dental, life and vision insurance. This will be effective the first of the month following 30 days of your full-time employment hire date or status. The Ranch will pay for 80% of the premiums for employees and any dependents. Employees will be responsible for paying the remaining 20% of the premiums. Payment is deducted automatically from the employee’s semi- monthly paycheck at a pre-taxed rate.

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